Customer Experience Specialist

Centra; Dublin; Hybrid; EUR 25,000 - 35,000; Full time

Job summary

Centra in Dublin is seeking a friendly and proactive Customer Service Assistant to help deliver an exceptional shopping experience. You will engage with customers, answer queries, and maintain high store standards while supporting the team with a positive attitude.

Key responsibilities include greeting customers, handling queries efficiently, merchandising shelves, and embracing new initiatives to improve service levels. Experience is an advantage.

Qualifications

• Ability to engage with and prioritise customer needs.
• Strong attention to detail, organised and flexible.
• Ability to use own initiative and work as part of a team in a fast-paced environment.
• Previous customer service experience is an advantage.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Attention to detail

Organised

Teamwork

Initiative

Customer service experience

Job description

Centra in Dublin is seeking a friendly and proactive Customer Service Assistant to help deliver an exceptional shopping experience. You will engage with customers, answer queries, and maintain high store standards while supporting the team with a positive attitude.

Key responsibilities include greeting customers, handling queries efficiently, merchandising shelves, and embracing new initiatives to improve service levels. Experience is an advantage.