Customer Service Agent

airliquidehr; Dublin; On-site; EUR 30,000 - 36,000; Full time

Job summary

Air Liquide Healthcare Ireland is recruiting a Full Time Customer Service Agent to join our Stratus House Blanchardstown team. You will handle queries from home care patients and healthcare staff, coordinate with internal and external contacts, and process orders for our field staff, supporting delivery of high-quality homecare services across Ireland.

The role operates 8am–5pm, Monday to Friday with some Saturday work; prior healthcare or relevant industry experience is preferred.

Qualifications

• At least 2 years of customer service experience at department level (sales assistant or admin).
• Experience in healthcare or relevant industry preferred.
• Strong communication and organisational skills; attention to detail.

Responsibilities

• Answer queries from home care patients and healthcare staff in a dynamic environment.
• Coordinate with internal and external contacts to resolve daily delivery issues.
• Process orders and tasks for field staff onto our bespoke database.
• Ensure service levels and targets are met or exceeded.
• Perform other ad-hoc office administration duties as required.

Skills

Customer focus

Telephone skills

Multitasking

Communication

Organization

MS Word/Excel

Dynamics (Desirable)

Tools

Microsoft Word

Excel

Microsoft Dynamics

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

Air Liquide Healthcare Ireland provides healthcare products and services that help protect vulnerable lives across the country. Our teams ensure that patient care and safety is at the centre of all that we do and we strive to deliver a high quality service to our patients. Working at Air Liquide means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our company and as such we care about the development and growth of our people and teams as much as the development and growth of our business.

Full Time Customer Service Agent

We are currently recruiting for a Customer Service Agent to join the team at our site in Stratus House Blanchardstown, Reporting to the Office Administration Manager.

The successful candidates will join an experienced team to deliver exceptional homecare services to thousands of customers in the Republic of Ireland and Northern Ireland working between 8am and 5pm, Monday to Friday with some work on Saturdays also within scope.

Applicants should have previous experience in a similar role within the healthcare industry or in a pertinent industry.

Remuneration packages are dependent on relevant experience

Main responsibilities include:

• Answering queries from home care patients and healthcare staff in a dynamic environment
• Liaise and coordinate with internal and external contacts to resolve daily delivery issues
• Processing orders and tasks for field staff onto our bespoke database
• Ensuring all service levels and targets are not only achieved but are exceeded regularly
• Any other ad-hoc office administration duties that may arise

Ideally the candidate should possess the following attributes

• Customer focused
• Excellent telephone manner and attention to detail
• Ability to prioritize workload
• Flexible approach to all areas of the role
• Strong communication and organizational skills
• Excellent computer skills using Microsoft Word & Excel.
• Knowledge of Microsoft Dynamics systems desirable but not essential.

Successful candidates will receive comprehensive training on our services, products and systems.

Are you a MATCH?

1. 2 years of customer service experience, sales assistant, or administrative assistant at department level.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.