Patient Care Specialist

airliquidehr; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Air Liquide Healthcare Ireland seeks a Nurse or Healthcare Assistant to install and support homecare devices, train clinicians, and manage patient follow-ups. The role involves travel to patient homes and hospitals across Kilkenny, Waterford, Carlow and Wexford.

Ideal candidates are qualified nurses or healthcare assistants with strong organisational and communication skills, a driver’s licence, and willingness to travel for this 12-month contract.

Qualifications

• Qualified Nurse or Healthcare Assistant with hospital/homecare experience.
• Excellent organisational, communication and record-keeping skills.
• Willingness to travel and possess a full driving licence.

Responsibilities

• Set up/install homecare devices such as CPAP, NIV, invasive ventilation at patients' homes and hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities.
• Follow up post-install with calls and home visits; relay feedback to prescribing centers.
• Support clinical training and educational workshops in key centers within the region.
• Attend respiratory conferences/meetings as required.
• Provide regional respiratory business support and adaptability for new products.

Skills

Organisational skills

Communication skills

Record keeping

IT skills

Driving licence

Education

Qualified Nurse

Healthcare Assistant certification

Tools

EMR software

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

The successful candidate will be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams across Kilkenny, Waterford, Carlow and Wexford.

This is a fixed term role on a 12 month contract.

Key activities of the role include;

• Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient’s homes and at hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
• Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centers.
• To support clinical training & educational workshops in key centers within the region.
• Attendance at Respiratory Conferences/Meetings when required
• Supporting respiratory business in the region and occasionally in other regions.
• Adaption of the role may be required to support new product introduction.

The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Pediatric Respiratory Consultants, Anesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Pediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

Are you a MATCH?

• Qualified Nurse OR Healthcare Assistant with experience in the hospital, Nursing home, and/or homecare environment.
• A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
• Commercial experience desirable but not essential, with the ability to develop and maintain strong business relationships with key customers
• Proven attention to detail and follow through
• Computer literate/practical working IT skills
• Full driving licence and an openness to regular travel for the role

#LI-KM1

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.