Patient Care Compliance Agent

airliquidehr; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Air Liquide Healthcare Ireland is looking for a Customer Service Representative to support patients using respiratory therapies. The role involves troubleshooting, coordinating with departments, and gathering feedback to enhance service quality.

The ideal candidate will hold a Bachelor's degree with 0-2 years of experience in customer service management. A commitment to building a diverse and inclusive workplace is essential.

Qualifications

• Bachelor's degree is required.
• 0-2 years of experience in Customer Service Management is needed.

Responsibilities

• Troubleshoot problems and find solutions for customers.
• Coordinate and cross collaborate with other departments.
• Gather customer feedback to contribute to improvements.

Education

Bachelor Degree

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

• Troubleshoot problems & find solutions for customers.
• Develop a deep understanding of company's products/services to accurately address customer questions & educate about offerings.
• Escalate complex issues to higher levels of authority within the customer service team or relevant departments.
• Coordinate & cross collaborate with other departments to address customer needs.
• Maintain a positive & customer focused attitude.
• Gather customer feedback, suggestions & complaints to contribute to process improvement & product development.

Are you a MATCH?

• Bachelor Degree
• 0-2 years experience in Customer Service Management

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.