Customer Service Advisor - Part-Time - Weekdays

Cpl Group; Limerick; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Career Development

Wellness Programme

Employee Engagement Initiatives

Employee Assistance Program (EAP)

Bike-to-Work Scheme

Tax Saver Tickets

Job summary

Covalen is a CPL company providing BPO and Managed Services. Located on Henry Street, Limerick, Covalen is hiring a Customer Service Advisor for a permanent part-time role, weekdays from 11 AM to 3 PM.

The position is fully onsite with Mon-Fri training 11am-3pm to get you up to speed with our financial client’s needs. You will handle calls, maintain records, and promote the company values while driving sales opportunities.

Qualifications

• Minimum 6 months experience in a customer facing role.
• Excellent communication (spoken & written English).
• Must be eligible to work in the Republic of Ireland and pass background checks.

Responsibilities

• Manage inbound and outbound phone calls efficiently.
• Receive inbound calls from customers via a virtual call centre and answer questions.
• Keep customer records up to date in compliance with relevant regulations.
• Drive sales to achieve targets and identify new opportunities.
• Cross-sell relevant products to meet customer requirements.

Skills

Customer service experience

Excellent written & spoken English

Multi-tasking & attention to detail

Job description

Customer Service Advisor - Part-Time - Weekdays

Location: Henry Street, Limerick, fully onsite

Contract: Permanent Part-time

Working Hours: Monday to Friday 11 AM to 3 PM.

Training: Mon - Fri 11am - 3pm.

Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements

• Minimum 6 months experience in a customer facing role.
• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Interview process

• 1 Virtual interview with the Customer Operations team
• Online Tech and English language assessment

Benefits

• Career Development
• Extensive training and access to Wellness Programme
• Employee Engagement Initiatives & Committees
• Employee Assistance Program (EAP)
• Hive Medical Cash Plan
• PRSA and Bike-to-Work Scheme
• Tax Saver Tickets
• Be part of a great, friendly and a diverse team

For more information, don't hesitate to reach out to this mail ID: [e-mail]

and your journey to becoming a valued part of Covalen starts here.

Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.