Customer Retention & Growth Consultant (Dublin, Hybrid)

Bupa; Dublin; Hybrid; EUR 35,000 - 43,000; Full time

Job summary

Bupa Dublin is seeking a Customer Retention Consultant to join the Hybrid team focused on renewals, account growth and delivering exceptional customer experiences across the EEA. You’ll manage a portfolio of members, provide product guidance on Bupa Global services, handle sales inquiries and drive positive outcomes.

The role requires English fluency, a track record in sales and customer service, strong communication, and the ability to work across countries and time zones.

Qualifications

• Fluency in English; additional European languages a plus.
• Proven track record of meeting or exceeding sales and quality targets.
• Strong customer service experience with ability to build trust and rapport.
• Excellent communication and interpersonal skills.
• Experience in a customer-facing or contact centre environment.
• Experience selling high-value products to premium segments.
• Strong organisational and time management skills.
• Proactive problem solving and ability to juggle priorities.
• Willingness to work across different countries and time zones.

Responsibilities

• Manage a portfolio of customers and support retention, renewals, account growth and sales activity.
• Understand customer needs and provide tailored information on Bupa Global products.
• Handle customer sales inquiries and work toward positive outcomes.
• Build long-term relationships through service and professional communication.
• Identify renewal opportunities and support retention initiatives.
• Keep customer data accurate and updated after every interaction.
• Maintain product and market knowledge to provide accurate information.
• Work within regulatory standards and ensure fair customer outcomes.

Skills

Fluency in English

European language skills

Sales targets achievement

Customer service

Communication skills

Customer-facing

High-value sales

Organisational skills

Time management

Decision making

Cross-country experience

Self-motivated

Resilience

Target-focused

Job description

Bupa Dublin is seeking a Customer Retention Consultant to join the Hybrid team focused on renewals, account growth and delivering exceptional customer experiences across the EEA. You’ll manage a portfolio of members, provide product guidance on Bupa Global services, handle sales inquiries and drive positive outcomes.

The role requires English fluency, a track record in sales and customer service, strong communication, and the ability to work across countries and time zones.