Customer Onboarding & Technical Solutions Engineer

Mastercard Inc.; Dunboyne; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mastercard Inc. is seeking an Customer Technical Support & Onboarding Engineer to drive onboarding, implementation, and ongoing support for customer solutions.

You will lead technical discussions, ensure alignment with Mastercard standards, and collaborate with commercial, product, and engineering teams to define scope. Responsibilities include maintaining documentation, mentoring junior staff, and bridging business with technical discussions.

Qualifications

• Basic understanding of Java development and object-oriented design.
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
• Software architecture and solution design capabilities.
• Experience of integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented
• Highly driven with a pragmatic approach to execution.
• Excellent verbal and written communication skills.

Responsibilities

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

Skills

Java development

Web technologies

APIs & SDKs

Payments domain

Customer implementations

Stakeholder management

Documentation standards

Mentoring

Communication skills

Tools

React

Node.js

NPM

Webpack

Job description

Mastercard Inc. is seeking an Customer Technical Support & Onboarding Engineer to drive onboarding, implementation, and ongoing support for customer solutions.

You will lead technical discussions, ensure alignment with Mastercard standards, and collaborate with commercial, product, and engineering teams to define scope. Responsibilities include maintaining documentation, mentoring junior staff, and bridging business with technical discussions.