Customer Onboarding & Solutions Architect - Tech Support

Mastercard Inc.; Swords; On-site; EUR 70,000 - 95,000; Full time

Job summary

Mastercard is seeking a Customer Technical Support & Onboarding Engineer to lead onboarding, implementation, and ongoing support for customers in the open finance space. The role involves driving technical solutions, API and SDK integrations, and ensuring adherence to Mastercard standards and governance.

You will coordinate with product and engineering teams, document processes, mentor junior staff, and bridge business needs with technical delivery to exceed client expectations.

Qualifications

• Basic understanding of Java development and object-oriented design (as per role).
• Experience integrating APIs and SDKs into customer solutions.
• Proven experience leading customer implementations and onboarding.

Responsibilities

• Drive customer onboarding, implementation, and ongoing support activities.
• Lead technical solution and architecture discussions with customers.
• Ensure solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborate with business and technology stakeholders to identify opportunities and define solution scope.
• Establish and maintain high-quality technical documentation throughout delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.

Skills

Java development

Object-oriented design

APIs & SDKs integration

Payments/domain knowledge

Customer implementations

Stakeholder management

Documentation

Coaching & mentoring

Communication

Problem solving

Tools

React

Node.js

NPM

Webpack

Job description

Mastercard is seeking a Customer Technical Support & Onboarding Engineer to lead onboarding, implementation, and ongoing support for customers in the open finance space. The role involves driving technical solutions, API and SDK integrations, and ensuring adherence to Mastercard standards and governance.

You will coordinate with product and engineering teams, document processes, mentor junior staff, and bridge business needs with technical delivery to exceed client expectations.