Customer Onboarding & Solutions Engineer

Mastercard Inc.; Malahide; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer to drive customer onboarding and ongoing support, lead technical discussions, and ensure solutions meet Mastercard governance.

You will collaborate with product, engineering, and commercial teams, mentor junior staff, and contribute to high-quality documentation. The role requires hands-on experience in Java, React, Node.js, and API integration, with a focus on payments and financial services.

Formación

• Strong Java development knowledge.
• Experience with React, Node.js, NPM or Webpack.
• Software architecture and solution design.
• Experience integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented.
• Highly driven with pragmatic execution.
• Excellent verbal and written communication skills.
• Alignment with Mastercard values and collaborative culture.

Responsabilidades

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

Conocimientos

Java development

React

Node.js

NPM

Webpack

API integration

Customer onboarding

Stakeholder management

Documentation

Mentoring

Problem solving

Communication

Execution

Herramientas

React

Node.js

Webpack

NPM

Descripción del empleo

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer to drive customer onboarding and ongoing support, lead technical discussions, and ensure solutions meet Mastercard governance.

You will collaborate with product, engineering, and commercial teams, mentor junior staff, and contribute to high-quality documentation. The role requires hands-on experience in Java, React, Node.js, and API integration, with a focus on payments and financial services.