Customer Onboarding & Technical Solutions Engineer

Mastercard Inc.; Celbridge; On-site; EUR 65,000 - 90,000; Full time

Job summary

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer in Ireland to drive onboarding and ongoing customer support, leading technical solution discussions and ensuring governance.

You will collaborate with product, engineering and commercial teams to deliver robust, scalable customer solutions. The role emphasizes API/SDK integration, modern web stacks, and mentoring junior teammates, while aligning with Mastercard standards and secure practices.

Qualifications

• Experience with Java development and OO design.
• Strong background in modern web technologies and API/SKD integration.
• Proven ability to bridge business and technical discussions and mentor teams.

Responsibilities

• Drive customer onboarding, implementation, and ongoing support activities.
• Lead technical solution and architecture discussions with customers.
• Ensure solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborate with business and technology stakeholders to identify opportunities and define solution scope.
• Establish and maintain high-quality technical documentation throughout the delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.

Skills

Java development

Object-oriented design

APIs integration

SDKs integration

Tools

React

Node.js

NPM

Webpack

Job description

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer in Ireland to drive onboarding and ongoing customer support, leading technical solution discussions and ensuring governance.

You will collaborate with product, engineering and commercial teams to deliver robust, scalable customer solutions. The role emphasizes API/SDK integration, modern web stacks, and mentoring junior teammates, while aligning with Mastercard standards and secure practices.