Customer Onboarding & Solutions Engineer

Mastercard Inc.; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer in Dublin to drive onboarding, implementation, and ongoing support for Open Finance solutions.

You will lead technical discussions with customers, ensure governance compliance, and collaborate across product, engineering, and commercial teams. The role requires Java basics, React/Node.js expertise, and strong stakeholder management with a customer-focused, implement-oriented mindset.

Qualifications

• Basic understanding of Java development and OO design.
• Experience with React, Node.js, NPM, and Webpack.
• Software architecture and solution design capabilities.
• Experience integrating APIs and SDKs into customer solutions.
• Payments or fintech experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration.
• Experience creating repeatable processes and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented.
• Excellent verbal and written communication skills.

Responsibilities

• Drive customer onboarding, implementation, and ongoing support activities.
• Lead technical solution and architecture discussions with customers.
• Ensure solutions align with Mastercard standards and governance.
• Collaborate with business and technology stakeholders to define scope.
• Establish and maintain technical documentation throughout delivery.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.

Skills

Java development basics

APIs and SDKs integration

Cross-functional collaboration

Documentation and process onboarding

Stakeholder management

Problem-solving

Communication skills

Mentoring

Customer implementations

Tools

React

Node.js

NPM

Webpack

Job description

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer in Dublin to drive onboarding, implementation, and ongoing support for Open Finance solutions.

You will lead technical discussions with customers, ensure governance compliance, and collaborate across product, engineering, and commercial teams. The role requires Java basics, React/Node.js expertise, and strong stakeholder management with a customer-focused, implement-oriented mindset.