Customer Onboarding & Tech Solutions Engineer

Mastercard Inc.; Ashbourne; On-site; EUR 65,000 - 100,000; Full time

Job summary

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer to drive onboarding, implementation, and ongoing support across customer projects.

You will lead technical solution discussions, align with Mastercard standards, and coordinate across product, engineering, and commercial teams while mentoring junior staff. The role emphasizes API/SDK integrations, modern web technologies, and strong documentation practices to deliver secure, scalable fintech solutions with a

Qualifications

• Basic understanding of Java development and object-oriented design.
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
• Software architecture and solution design capabilities.
• Experience of integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented
• Excellent verbal and written communication skills.
• Strong problem-solving mindset.

Responsibilities

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

Skills

Java

OO design

React

Node.js

NPM

Webpack

Software architecture

Solution design

API integration

SDK integration

Payments

Onboarding

Stakeholder mgmt

Cross-functional teamwork

Documentation

Mentoring

Customer focus

Implementation

Communication

Problem solving

Job description

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer to drive onboarding, implementation, and ongoing support across customer projects.

You will lead technical solution discussions, align with Mastercard standards, and coordinate across product, engineering, and commercial teams while mentoring junior staff. The role emphasizes API/SDK integrations, modern web technologies, and strong documentation practices to deliver secure, scalable fintech solutions with a