Customer-Focused Business Support Specialist

Partel; Galway; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Christmas Bonus

Birthday Day Off

Sports & Social

CPD Support

Job summary

Partel is looking for an experienced and highly organised Business Support Administrator to join our team in Claregalway. This hands-on role blends customer service, sales support and general administration to ensure the office runs smoothly.

You will be a key point of contact for customers and visitors, support our Sales team and help manage day-to-day office operations with a professional, proactive approach.

Qualifications

• 3–5 years' experience in administration, sales support or a similar role.
• Strong face-to-face, phone and email customer interactions.
• Excellent organisational skills with multiple priorities.
• Strong communication and interpersonal abilities.
• Professional, customer-focused approach with attention to detail.
• Good knowledge of Microsoft Outlook, Word and Excel.
• Ability to work independently and take ownership of responsibilities.
• Experience with CRM or ERP systems would be an advantage.
• Experience in a sales, construction, manufacturing or distribution environment would be beneficial.

Responsibilities

• Act as a first point of contact for customers via phone, email and in person.
• Welcome and assist customers, suppliers and visitors.
• Provide day-to-day administrative support to the Sales team.
• Process and maintain sales and customer documentation and records.
• Liaise with Sales, Operations, Technical and other departments to resolve queries.
• Manage general office administration, filing and record keeping.
• Coordinate post, deliveries, meetings and general office activities.
• Follow up on outstanding customer enquiries and actions.
• Support the Head of Business Operations with admin tasks and projects.
• Identify opportunities to improve administrative processes.

Skills

Customer service

Office coordination

Multitasking

Communication skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM/ERP experience

Tools

CRM/ERP systems

Job description

Partel is looking for an experienced and highly organised Business Support Administrator to join our team in Claregalway. This hands-on role blends customer service, sales support and general administration to ensure the office runs smoothly.

You will be a key point of contact for customers and visitors, support our Sales team and help manage day-to-day office operations with a professional, proactive approach.