Business Support Administrator

Partel; Galway; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Christmas Bonus

Birthday Day Off

Sports & Social

CPD Support

Job summary

Partel is looking for an experienced and highly organised Business Support Administrator to join our team in Claregalway. This hands-on role blends customer service, sales support and general administration to ensure the office runs smoothly.

You will be a key point of contact for customers and visitors, support our Sales team and help manage day-to-day office operations with a professional, proactive approach.

Qualifications

• 3–5 years' experience in administration, sales support or a similar role.
• Strong face-to-face, phone and email customer interactions.
• Excellent organisational skills with multiple priorities.
• Strong communication and interpersonal abilities.
• Professional, customer-focused approach with attention to detail.
• Good knowledge of Microsoft Outlook, Word and Excel.
• Ability to work independently and take ownership of responsibilities.
• Experience with CRM or ERP systems would be an advantage.
• Experience in a sales, construction, manufacturing or distribution environment would be beneficial.

Responsibilities

• Act as a first point of contact for customers via phone, email and in person.
• Welcome and assist customers, suppliers and visitors.
• Provide day-to-day administrative support to the Sales team.
• Process and maintain sales and customer documentation and records.
• Liaise with Sales, Operations, Technical and other departments to resolve queries.
• Manage general office administration, filing and record keeping.
• Coordinate post, deliveries, meetings and general office activities.
• Follow up on outstanding customer enquiries and actions.
• Support the Head of Business Operations with admin tasks and projects.
• Identify opportunities to improve administrative processes.

Skills

Customer service

Office coordination

Multitasking

Communication skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM/ERP experience

Tools

CRM/ERP systems

Job description

Business Support Administrator

Location: Claregalway, Co. Galway

Role: Full-Time | On-site

Reports to: Head of Business Operations

Partel is looking for an experienced and highly organised Business Support Administrator to join our team in Claregalway.

This is a varied, hands-on role combining customer service, sales support and general business administration.You will act as a key point of contact for customers and visitors, support our Sales team and help ensure the day-to-day administration of the office runs efficiently.

The role would suit someone with strong administrative experience who enjoys working with customers, is comfortable in a busy commercial environment and takes ownership of their work.

Key Responsibilities

• Act as a first point of contact for customers, handling enquiries by phone, email and face-to-face.
• Welcome and assist customers, suppliers and visitors attending our premises.
• Provide day-to-day administrative support to the Sales team.
• Process and maintain sales and customer documentation and records.
• Liaise with Sales, Operations, Technical and other departments to resolve customer queries.
• Manage general office administration, correspondence, filing and record keeping.
• Coordinate post, deliveries, meetings and general office activities.
• Follow up on outstanding customer enquiries, information and actions.
• Support the Head of Business Operations with administrative tasks and projects.
• Help identify opportunities to improve administrative processes and ways of working.

What We're Looking For

• 3–5 years' experience in administration, sales support, office coordination or a similar business support role.
• Strong experience dealing directly with customers face-to-face, by phone and via email.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• A professional, confident and customer-focused approach.
• Strong attention to detail and accuracy.
• Good working knowledge of Microsoft Outlook, Word and Excel.
• Ability to work independently, use initiative and take ownership of responsibilities.
• Experience with CRM or ERP systems would be an advantage.
• Experience in a sales, construction, manufacturing or distribution environment would also be beneficial.

Benefits

• Christmas Bonus
• Birthday Day Off
• Sports & Social
• CPD Support