Customer Experience Specialist - Support & Liaison

A BEST SECURITY MANAGEMENT PTE LTD; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

A BEST SECURITY MANAGEMENT PTE LTD in Ireland seeks a dedicated customer service representative to engage with customers via phone, email, and chat. You will act as a liaison between customers and the support team to resolve inquiries and enhance satisfaction.

You will handle complaints, provide accurate product information, direct customers to the right contacts, and prepare reports on customer interactions to improve processes. Prioritizing courtesy and timely responses is essential.

Qualifications

• Experience in customer service preferred.
• Excellent written and spoken communication.
• Ability to manage multiple channels (phone, email, chat).

Responsibilities

• Handle customer inquiries via phone, email, chat and other channels.
• Liaise between customers, support team and management to improve service quality.
• Assist with complaints and provide accurate product and service information.

Skills

Customer service

Communication

Multichannel support

Job description

A BEST SECURITY MANAGEMENT PTE LTD in Ireland seeks a dedicated customer service representative to engage with customers via phone, email, and chat. You will act as a liaison between customers and the support team to resolve inquiries and enhance satisfaction.

You will handle complaints, provide accurate product information, direct customers to the right contacts, and prepare reports on customer interactions to improve processes. Prioritizing courtesy and timely responses is essential.