Customer Experience Manager

YK MANPOWER PTE. LTD.; Dublin; On-site; EUR 26,000 - 38,000; Full time

Job summary

YK MANPOWER PTE. LTD. is seeking a capable candidate for a Dublin-based customer service role.

The position requires a degree in any field and proven experience in customer service or public-facing roles, with strong verbal and written communication skills to engage diverse stakeholders. The role involves handling multiple cases in a fast-paced environment while maintaining accuracy and high service quality.

Qualifications

• Degree in any field.
• Experience in customer service, contact centre operations or public-facing roles is preferred.
• Strong verbal and written communication skills, with the ability to engage and communicate effectively with diverse stakeholders.
• Ability to manage multiple cases in a fast-paced environment while maintaining accuracy and service quality.
• Demonstrated empathy, professionalism and resilience in handling complex or challenging situations.
• Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.

Skills

Customer service experience

Communication skills

Multitasking

Empathy & professionalism

Problem solving

Education

Degree in any field

Job description

YK MANPOWER PTE. LTD. is seeking a capable candidate for a Dublin-based customer service role.

The position requires a degree in any field and proven experience in customer service or public-facing roles, with strong verbal and written communication skills to engage diverse stakeholders. The role involves handling multiple cases in a fast-paced environment while maintaining accuracy and high service quality.