Customer Experience Associate – Full-Time

Junction 14 Mayfield; Monasterevin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

60% Staff Discount

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportu­n

Bike to Work Scheme

Premium pay for work on Sunday

Premium pay for Night Work

Job summary

Junction 14 Mayfield is seeking a Full Time Customer Service Assistant to join our team on-site in Ireland. You will be the direct point of contact for customers, handling inquiries and helping with queries as they arise.

We value a bright, bubbly personality and excellent interpersonal skills, with a focus on gathering feedback to improve processes and customer satisfaction. You’ll work closely with management and other departments to resolve issues efficiently and contribute to service

Qualifications

• A high level of proven customer service experience.
• A basic understanding of the Products and Services we provide.
• Excellent communication, and organisational skills.
• Experience working in a fast paced environment.
• Be a Team player.

Responsibilities

• Serve as direct point of contact for all customers.
• Assist customers with enquiries and queries.
• Direct customers to our facilities and collect feedback.
• Collaborate with management to resolve queries and complaints.
• Provide information to other departments to improve processes.

Skills

Customer service

Product knowledge

Communication

Fast-paced environment

Team player

Job description

Junction 14 Mayfield is seeking a Full Time Customer Service Assistant to join our team on-site in Ireland. You will be the direct point of contact for customers, handling inquiries and helping with queries as they arise.

We value a bright, bubbly personality and excellent interpersonal skills, with a focus on gathering feedback to improve processes and customer satisfaction. You’ll work closely with management and other departments to resolve issues efficiently and contribute to service