Customer Experience Specialist — Hybrid Role & Growth

Codex Office Solutions; Dublin; Hybrid; EUR 30,000 - 35,000; Full time

Benefits offered by this job

23 Days Annual Leave

On Site Free Gym Access

Flexible Working Options

Company Pension Scheme

Educational Assistance Program

Colleague Reward & Recognition Scheme

Job summary

Codex Office Solutions is seeking a Customer Service Representative to manage customer queries through calls and emails. You will support the company's aim for a best-in-class customer service model, advocating for the customer with excellent communication and problem-solving skills.

The role requires 1-2 years of customer service experience and includes responsibilities like handling queries, achieving service targets, and working collaboratively with teams.

Qualifications

• 1-2 years customer service experience required.
• Strong communication skills, including active listening.
• Ability to solve problems and manage time effectively.

Responsibilities

• Manage inbound and outbound calls and emails.
• Handle customer queries related to orders and quotes.
• Achieve customer service department targets and KPIs.

Skills

Communication skills

Problem-solving

Time management

Active listening

Job description

Codex Office Solutions is seeking a Customer Service Representative to manage customer queries through calls and emails. You will support the company's aim for a best-in-class customer service model, advocating for the customer with excellent communication and problem-solving skills.

The role requires 1-2 years of customer service experience and includes responsibilities like handling queries, achieving service targets, and working collaboratively with teams.