Customer Experience & Order Fulfillment Specialist

Amcor; Sligo; On-site; EUR 28,000 - 42,000; Full time

Job summary

Amcor is seeking a Customer Service Representative to act as the central contact between customers and the Amcor team in Ireland. The role requires a customer-centric mindset, autonomy, and strong stakeholder communication in a dynamic, remote/in-house team.

You will manage orders, coordinate with internal functions, and drive continuous improvement in service levels. Experience with SAP and Salesforce.com and fluent English are preferred, with a permanent full-time contract and base in Ireland.

Qualifications

• Experience in a similar position, preferably in packaging or manufacturing.
• Fluent in English; additional European language is a plus.
• Experience with SAP and Salesforce.com is preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Manage end-to-end order management from placement to delivery in CRM and ERP systems.
• Collaborate with sales, finance, and logistics to meet customer requirements and address delays.
• Lead performance reviews with customers and internal functions on a periodic basis.
• Proactively manage customer forecasts and communicate with colleagues.
• Co-ordinate expediting of rush shipments and handling credit/debit notes with finance.
• Support disputed invoices processes with finance and credit collection.
• Build and maintain customer knowledge including SLAs and contracts.

Skills

Customer Focused

Results Orientated

Interpersonal skills

Collaborative relationships

Time management

Self-motivated

Fluent English

Tools

SAP

Salesforce.com

Job description

Amcor is seeking a Customer Service Representative to act as the central contact between customers and the Amcor team in Ireland. The role requires a customer-centric mindset, autonomy, and strong stakeholder communication in a dynamic, remote/in-house team.

You will manage orders, coordinate with internal functions, and drive continuous improvement in service levels. Experience with SAP and Salesforce.com and fluent English are preferred, with a permanent full-time contract and base in Ireland.