Customer Service Representative

Flex; Cork; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Pension

Healthcare

Employee Assistance Program

Educational Assistance Program

Bike to Work Scheme

Job summary

Flex is seeking a Customer Service Representative to be based in Cork, Ireland. The role focuses on communicating with customers, handling inquiries, and ensuring high-quality service from a Cork office in a manufacturing environment.

Ideal candidates will have third level qualifications and experience in customer service, with strong English communication and the ability to multitask across several managers and processes. The position is office-based in Cork, Ireland.

Qualifications

• Typically requires third level qualification.
• Experience in a Customer Service-related position highly preferred.
• Requires strong oral and written English communication skills.
• Ability to support several managers, multi-task efficiently and work as a team member.
• Eligibility to work in Ireland (EU).

Responsibilities

• Utilize system applications to deliver high-quality customer service.
• Handle inquiries and resolve problems with care and efficiency.
• Maintain service standards during high-volume periods.
• Interpret customer needs and provide solutions.
• Coordinate with warehouse, logistics, and production for orders.
• Track metrics and drive actions based on KPIs.

Skills

Customer service

English proficiency

Multi-tasking

Organization

Teamwork

Problem solving

Education

Third level qualification

Job description

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

We are looking for a new Customer Service Representative employee to be based in Cork (Ireland).

This office‑based role will be in‑charge of communicating with customers and deal with customer's inquiries.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge, Invoicing Process.
• Involve in CFT, Operations and customer meetings.

The experience we're looking to add to our team:

• Typically requires third level qualification
• Experience in a Customer Service-related position highly preferred
• Requires strong oral and written English communication skills.
• Ability to support several managers, multi-task efficiently and work as a team member and also to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Flexible to changes in work priorities.
• Self-starter with strong organization and planning skills.
• Eligibility to work in Ireland (EU).

What you'll receive for the great work you provide:

• Pension
• Healthcare
• Employee Assistance Program
• Educational Assistance Program
• Bike to Work Scheme

Location: Cork

Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...)

TK43

Job Category: Operations

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).