Onsite Customer Experience Specialist – Cork

Flextronics - The Flex Company; Cork; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Pension

Healthcare

Employee Assistance Program

Educational Assistance Program

Bike to Work Scheme

Job summary

Flextronics - The Flex Company in Cork, Ireland is seeking a Customer Service Representative to handle customer inquiries and coordinate with warehouse and logistics for shipments. The role emphasizes customer-centric problem solving, clear English communication, and teamwork in a busy, office-based environment.

The ideal candidate will have customer service experience, strong written and spoken English, and the ability to multitask across several managers while maintaining high standards and

Qualifications

• Typically requires third level qualification.
• Experience in a Customer Service-related position highly preferred.
• Strong oral and written English communication skills.
• Ability to support several managers, multi-task efficiently and work as a team member.
• Flexible to changes in work priorities.
• Self-starter with strong organization and planning skills.
• Eligibility to work in Ireland (EU).

Responsibilities

• Appropriately utilize system applications and resources to provide high-quality customer services.
• Handle inquiries and resolve problems with care and efficiency, aiming for one-call resolution.
• Maintain customer service standards under high pressure and high call volumes.
• Interpret customer needs, identify solutions and provide clear guidance.
• Coordinate with warehouse/logistics for shipments and order fulfillment as requested.

Skills

Customer service experience

English communication

Multi-tasking

Team player

Problem solving

Flexibility

Organization & planning

Eligibility to work in Ireland

Education

Third level qualification

Job description

Flextronics - The Flex Company in Cork, Ireland is seeking a Customer Service Representative to handle customer inquiries and coordinate with warehouse and logistics for shipments. The role emphasizes customer-centric problem solving, clear English communication, and teamwork in a busy, office-based environment.

The ideal candidate will have customer service experience, strong written and spoken English, and the ability to multitask across several managers while maintaining high standards and