Customer Experience Executive, Dublin 15

Leinster Appointments Ltd; Dublin; On-site; EUR 35,000 - 37,000; Full time

Job summary

Leinster Appointments Ltd in Dublin is seeking an experienced customer service/order management professional to handle inquiries, process orders in SAP Business One, and keep customers informed about stock, deliveries and order status.

The role requires excellent telephone and written communication, a customer‑focused approach, strong organisation, and the ability to prioritise multiple tasks while contributing to continuous service improvements.

Qualifications

• Previous experience in customer service or similar role.
• Excellent telephone and written communication skills.
• Strong customer-focused approach with ability to build and maintain relationships.
• Strong organisational skills and the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Confidence to take ownership of customer queries and resolve issues.
• Good commercial awareness and ability to upsell relevant products or services.

Responsibilities

• Manage customer enquiries and orders via telephone, email, online platforms and customer portals.
• Accurately process customer orders using SAP Business One.
• Provide customers with up-to-date information on products, orders, stock availability and deliveries.
• Take ownership of customer queries and ensure follow‑through to resolution.
• Liaise with internal departments to communicate and action customer requirements.
• Proactively communicate with customers regarding any order, stock or delivery issues.
• Process pick lists, delivery dockets, invoices, credit notes and stock transfers.
• Follow up on outstanding delivery documentation and resolve discrepancies.
• Provide support for distributor and larger customer orders.
• Identify opportunities to upsell and recommend additional products or services.

Skills

Customer service

Communication

Organisation

Attention to detail

Ownership

Sales support

MS Outlook

Tools

SAP Business One

MS Excel

MS Outlook

Job description

Salary guide €35,000 - €37,000. This will depend on experience, might be more flexible for the right candidate

• Manage customer enquiries and orders via telephone, email, online platforms and customer portals.
• Accurately process customer orders using SAP Business One.
• Provide customers with up-to-date information on products, orders, stock availability and deliveries.
• Take ownership of customer queries and ensure they are followed through to resolution.
• Liaise with internal departments to ensure customer requirements are communicated clearly and actioned effectively.
• Proactively communicate with customers regarding any order, stock or delivery issues.
• Process pick lists, delivery dockets, invoices, credit notes and stock transfers.
• Follow up on outstanding delivery documentation and resolve any discrepancies.
• Provide support for distributor and larger customer orders.
• Identify suitable opportunities to upsell and recommend additional products or services where appropriate.
• Maintain accurate customer, order and follow-up records across company systems.
• Identify recurring customer issues or trends and contribute to improvements in processes and customer service.
• Support team and departmental projects as required.

The Person

• Previous experience in customer service, customer experience, sales support, order management or a similar role.
• Excellent telephone and written communication skills.
• A strong customer-focused approach with the ability to build and maintain positive customer relationships.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A high level of accuracy and strong attention to detail.
• The confidence to take ownership of customer queries and resolve issues effectively.
• Good commercial awareness and the confidence to recommend relevant products or services.
• Strong Microsoft Office skills, particularly in Outlook and Excel.
• Experience using SAP Business One or another ERP/order management system is desirable.
• The ability to work independently while also contributing effectively as part of a team.