Customer Experience Associate - 6-Month FTC, Cork

Morgan McKinley; Cork; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Immediate start

Temporary assignment for 6 months

Competitive salary

Supportive and friendly working环境

Valuable experience with a well-establ

Job summary

Morgan McKinley in Cork City is seeking a Customer Service Associate for a 6-month FTC with a view to permanent. You will be the main point of contact for customers, answering inquiries, resolving day-to-day issues, and ensuring a positive experience.

The role requires 4+ years in customer service, strong administration experience, and excellent English communication. You will operate CRM systems, handle orders and returns, and maintain product knowledge to support customers.

Qualifications

• 4+ years of experience in customer service
• Experience in administration or office support
• Excellent verbal and written English communication
• Proficient with Microsoft Office or Google Suite

Responsibilities

• Respond to inbound customer inquiries via phone, email, or live chat
• Troubleshoot basic issues and provide accurate solutions
• Assist customers with order status, returns, and account setups
• Log all interactions and resolution steps in the CRM system
• Route complex issues to internal teams or supervisors
• Maintain solid knowledge of products, services, and policies

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Tools

Microsoft Office

Google Suite

Job description

Morgan McKinley in Cork City is seeking a Customer Service Associate for a 6-month FTC with a view to permanent. You will be the main point of contact for customers, answering inquiries, resolving day-to-day issues, and ensuring a positive experience.

The role requires 4+ years in customer service, strong administration experience, and excellent English communication. You will operate CRM systems, handle orders and returns, and maintain product knowledge to support customers.