Customer Service Associate

Morgan McKinley; Cork; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Immediate start

Temporary assignment for 6 months

Competitive salary

Supportive and friendly working环境

Valuable experience with a well-establ

Job summary

Morgan McKinley in Cork City is seeking a Customer Service Associate for a 6-month FTC with a view to permanent. You will be the main point of contact for customers, answering inquiries, resolving day-to-day issues, and ensuring a positive experience.

The role requires 4+ years in customer service, strong administration experience, and excellent English communication. You will operate CRM systems, handle orders and returns, and maintain product knowledge to support customers.

Qualifications

• 4+ years of experience in customer service
• Experience in administration or office support
• Excellent verbal and written English communication
• Proficient with Microsoft Office or Google Suite

Responsibilities

• Respond to inbound customer inquiries via phone, email, or live chat
• Troubleshoot basic issues and provide accurate solutions
• Assist customers with order status, returns, and account setups
• Log all interactions and resolution steps in the CRM system
• Route complex issues to internal teams or supervisors
• Maintain solid knowledge of products, services, and policies

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Tools

Microsoft Office

Google Suite

Job description

Job Title: Customer Service Associate Employment Type: 6 months FTC with a view to permanent Location: Cork City Salary Range: 28-32k

About the Role

We are looking for a reliable and friendly Customer Service Associate to join our clients team. In this role, you will be the main point of contact for our customers, helping answer inquiries, resolve day-to-day issues, and ensure a positive customer experience.

Key Responsibilities

• Customer Interaction: Respond to inbound customer inquiries promptly via phone, email, or live chat.
• Problem Solving: Identify customer needs, troubleshoot basic issues, and provide accurate, practical solutions.
• Account Management: Assist customers with order status, returns, account setups, and general service questions.
• Record Keeping: Log all customer interactions, notes, and resolution steps accurately in the CRM database.
• Escalations: Route complex or unresolved issues to the appropriate internal teams or supervisors.
• Product Knowledge: Maintain a solid understanding of company products, services, and policies to assist customers effectively.

Qualifications & Requirements

• Experience: 4+ years of experience in customer service
• Administration: Previous administration or office support experience required
• Communication: Clear verbal and written English communication skills
• Tech Skills: Microsoft office/ Google Suite - or similar software experience
• Soft Skills: Active listening, patience, and strong problem-solving skills under pressure
• Reliability: Ability to manage time effectively, meet daily targets, and follow company SOPs

What's on offer?

• Immediate start
• Temporary assignment for 6 months
• Competitive salary
• A supportive and friendly working environment
• An opportunity to gain valuable experience with a well-established organisation

If you're available now and ready to hit the ground running, we'd love to hear from you.