Customer Experience Assistant

Oxford Innovation; Dublin; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Flexible benefits

Wellbeing days

Job summary

Oxford Innovation Space in Tallaght is seeking a receptionist/centre administrator to welcome visitors, handle front-desk duties, and support events and social media updates. You will contribute to a warm, professional environment that supports entrepreneurs and SMEs across Ireland.

The role emphasizes customer service, strong IT skills, and a proactive, detail-oriented approach within a collaborative team. Salary is €36,000 per annum with flexible benefits and wellbeing resources.

Qualifications

• Customer-facing experience preferred.
• Strong IT skills and ability to learn new systems quickly.
• Flexible, proactive attitude and team spirit.

Responsibilities

• Support promotion of centre activities, events and customer successes by assisting with content creation and communications.
• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Director and Assistant Centre Manager.

Skills

Customer service

IT skills

Attention to detail

Team player

Job description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 SMEs across 35+ locations.

WorkIQ is more than just a workspace - it's a thriving community where innovators, entrepreneurs and growing businesses come together to connect, collaborate and succeed. Located in the heart of Innovation Quarter Tallaght, our purpose-built innovation centre offers flexible workspace, business support and networking opportunities, creating an environment where ambitious businesses can grow and thrive.

Find out more about WorkIQ here: WorkIQ Innovation Quarter Tallaght | Workspace & Meeting Rooms

What You’ll Be Doing

• Support the promotion of centre activities, events, and customer successes by assisting with content creation and communications.
• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events and community engagement activities.
• Responsible for daily and monthly social media updates.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Director and Assistant Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You’ll Bring

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You’ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect:

• Salary: Salary of €36,000.00 per annum.
• Time off: 25 days’ holiday + bank holidays.
• Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
• Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.