Centre Support Assistant – Dublin

BE Offices

Dublin

On-site

EUR 25,000 - 34,000

Full time

14 days+

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Benefits offered by this job

20 days holiday plus bank holidays

Paid day off for your Birthday

Flexible holiday options

Job summary

A flexible workspace provider in Dublin seeks a Centre Support Assistant. This position involves reception duties and administrative support to ensure an efficient and welcoming environment for clients. The ideal candidate will have experience in customer-facing roles and skills in Microsoft Word and Outlook. Join a dynamic team and contribute to delivering outstanding service in a well-regarded company.

Qualifications

12 months customer-facing work experience, both face-to-face and telephone.
Proficiency in Microsoft Word and Outlook.
Excellent face-to-face customer service skills.
Front of house management is desirable.

Responsibilities

Ensure that all meeting rooms and offices are tidy and welcoming.
Assist centre teams with community and client events.
Manage outgoing mail and route incoming mail.
Cover reception duties as required.
Carry out administrative tasks as needed.
Process catering orders and meeting room requests for clients.
Liaise with staff to respond to client queries within deadlines.
Book chargeable services for clients (couriers, taxis).
Issue swipe cards, keys, furniture, etc., to clients as required.
Create and issue welcome packs for new clients.

Skills

Proficient in word and Outlook

Excellent telephone communication skills

Face-to-Face customer service skills

Front of house management skills

Education

GCSE’s or above in Business Related Area

Tools

Microsoft Word

Outlook

Job description

Job Title ‑ Centre Support Assistant
Responsible to ‑ Centre Manager
Location ‑ Dublin
Salary ‑ Competitive, to be discussed

BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision ‘Together, we are building the business lifestyle that everyone wants’.

To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You will be helping at our brand new Centre in Tower Hill, reporting to the Centre Manager. This role provides assistance through both reception duties and administrative work, meaning you’re a crucial part of our centre teams. You’ll be actively involved in all the centre support activities helping us to provide award-winning service.

You’ll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.

Key Responsibilities and Accountabilities

To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
Assisting centre teams with community and client events
To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele
To provide cover for the reception as and when required
To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information
To process catering orders and meeting room requests made by clients
To deal with customer requests in a prompt and timely manner
Assisting the Centre Manager with Doughnut day and the daily distribution of fruit
To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
To book various chargeable services for clients, such as couriers and taxis
To issue and ensure receipt of swipe cards, keys, furniture, etc. to clients as and when required
To create and issue welcome packs for new clients

Role Related Development

To understand the principles of Health and Safety and Security procedures
To undergo project and research work as required for the Centre Manager
To support our Service Success Chain
Local area and basic product knowledge
Attend training to develop relevant knowledge and skills
Training and development to help you progress not only in the company, but as a person too

The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

Personal Specification

Qualification and Education

GCSE’s or above in Business Related Area – Essential

Experience