Customer Care Coordinator

Glenveagh Properties plc; Kildare; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

Comprehensive health insurance

Contributory pension scheme

Tax saver travel and bike to work

CPD programme & funding

Employee Assistance Programme

Long term illness cover

Life assurance

Flexible parental leave and maternity/

Job summary

Glenveagh Properties plc is seeking a proactive Customer Care professional to manage the journey from handover through the warranty period. You will communicate across channels to resolve queries, log defects, and coordinate with site teams to prevent recurring issues.

The role requires strong communication skills, experience in high-volume customer care, and familiarity with MS Office and Zendesk. A background in construction or property is a bonus, with great benefits and long-term career

Qualifications

• Significant experience in a customer care position managing a high volume of queries and complaints.
• Strong IT skills including MS Office.
• Experience using Zendesk.
• Experience within the construction/property industry would be a bonus.
• Excellent communication skills are a must for this role.

Responsibilities

• Facilitate the customer care journey from completion through to end of warranty period.
• Communicate with customers via email, video chat, telephone or face-to-face to resolve queries/issues.
• Respond to customer enquiries promptly and address complaints.
• Log defects into the defect tracker and issue defects to subcontractors/vendors.
• Liaise with site teams regarding raised issues and recurring complaints.
• Assist Senior Customer Care Manager to maintain the defects tracker log.
• Other adhoc duties as required by the company.

Skills

Customer care experience

MS Office

Zendesk experience

Communication skills

Tools

Zendesk

Job description

Description At Glenveagh, we're proud to build homes and support communities. And we build strong teams that enable us to do that. As the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

Key Responsibilities & Duties

• Facilitate the customer care journey from point of completion through to the end of the warrantee period
• Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
• Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
• Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
• Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
• Other adhoc duties as required by the company

Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies

Requirements

• Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
• Strong IT skills including MS Office.
• Experience using Zendesk would also be an advantage for this role
• Experience within the construction/property industry would also be a bonus
• Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat

Our Values

• Collaborative: Proven ability to work effectively within a team environment
• Customer Focused: Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness

Benefits

• Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by visiting our website careers page.