Customer Care Coordinator, Maynooth, County Kildare

Glenveagh; Maynooth; Híbrido; EUR 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Contributory pension scheme

Tax saver travel

Paid volunteering days

CPD programme & funding

Employee Assistance Programme

Life assurance

Flexible parental leave

Descripción de la vacante

Glenveagh is seeking a Customer Care Coordinator for our Head Office in Maynooth. You will manage the customer care journey from completion through to the end of the warranty, communicating across email, video, phone, and face-to-face channels to resolve queries quickly and effectively.

You will log defects, liaise with site teams and subcontractors, and support the Senior Customer Care Manager while embracing new technologies to improve outcomes. Competitive benefits are offered.

Formación

• Significant experience in a customer care role handling high volumes of queries and complaints.
• Excellent communication across face-to-face, phone, email and live chat.
• Proficiency in MS Office; Zendesk experience is an advantage.

Responsabilidades

• Facilitate the customer care journey from completion through to the warranty period.
• Communicate with customers via email, video chat, telephone or face-to-face to resolve queries.
• Log defects accurately and issue them to subcontractors and vendors; liaise with site teams on recurring issues.
• Assist the Senior Customer Care Manager in maintaining the defects tracker.
• Support the company with flexible, proactive use of AI tools to improve outcomes.

Conocimientos

Customer care experience

Multichannel communication

Strong IT skills

Herramientas

MS Office

Zendesk

Descripción del empleo

At Glenveagh, we’re proud to build homes and support communities.

And we build strong teams that enable us to do that.

As the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We’re looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth.

Key Responsibilities & Duties:

• Facilitate the customer care journey from point of completion through to the end of the warrantee period
• Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
• Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
• Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
• Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
• Other adhoc duties as required by the company
• Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies

• Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
• Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role
• Experience within the construction/property industry would also be a bonus
• Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat

Our Values

• Collaborative:Proven ability to work effectively within a team environment
• Customer Focused:Strong problem-solving skills with a customer-first mindset
• Safety First:Committed to maintaining a safe and inclusive working environment
• Can-Do:Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative:Open to new technologies and methodologies to enhance efficiency and effectiveness

• Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting [e-mail].

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