Customer Care Coordinator – Construction, Growth & Benefits

Glenveagh; Maynooth; Ibrido; EUR 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Contributory pension scheme

Tax saver travel

Paid volunteering days

CPD programme & funding

Employee Assistance Programme

Life assurance

Flexible parental leave

Descrizione del lavoro

Glenveagh is seeking a Customer Care Coordinator for our Head Office in Maynooth. You will manage the customer care journey from completion through to the end of the warranty, communicating across email, video, phone, and face-to-face channels to resolve queries quickly and effectively.

You will log defects, liaise with site teams and subcontractors, and support the Senior Customer Care Manager while embracing new technologies to improve outcomes. Competitive benefits are offered.

Competenze

• Significant experience in a customer care role handling high volumes of queries and complaints.
• Excellent communication across face-to-face, phone, email and live chat.
• Proficiency in MS Office; Zendesk experience is an advantage.

Mansioni

• Facilitate the customer care journey from completion through to the warranty period.
• Communicate with customers via email, video chat, telephone or face-to-face to resolve queries.
• Log defects accurately and issue them to subcontractors and vendors; liaise with site teams on recurring issues.
• Assist the Senior Customer Care Manager in maintaining the defects tracker.
• Support the company with flexible, proactive use of AI tools to improve outcomes.

Conoscenze

Customer care experience

Multichannel communication

Strong IT skills

Strumenti

MS Office

Zendesk

Descrizione del lavoro

Glenveagh is seeking a Customer Care Coordinator for our Head Office in Maynooth. You will manage the customer care journey from completion through to the end of the warranty, communicating across email, video, phone, and face-to-face channels to resolve queries quickly and effectively.

You will log defects, liaise with site teams and subcontractors, and support the Senior Customer Care Manager while embracing new technologies to improve outcomes. Competitive benefits are offered.