Customer Care Specialist — Onsite, Growth & Perks

HomeSecure Limited; Sandyford; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Free Car Parking

21 days annual leave

Annual pay reviews

Monthly staff updates & breakfast

Free coffee & fruit weekly

Social events

Job summary

HomeSecure Limited is seeking a Customer Care Agent for an onsite role at our Sandyford HQ. You will deliver top‑tier customer service, resolve queries across multiple channels, and coordinate with internal teams to ensure client satisfaction. Training will cover alarms and billing processes, supporting your progression within a growing company.

The role emphasizes customer-first communication, KPI achievement, and ongoing opportunities for career advancement in a fast-growing team.

Qualifications

• Minimum 2 years’ experience in a customer service role across phone and digital channels.
• Fluent in English both spoken and written.
• Experience using CRM systems and other customer support platforms.

Responsibilities

• Deliver exceptional customer service by resolving customer queries across multiple communications channels.
• Troubleshoot and resolve customer issues, scheduling engineer visits where required.
• Manage customer accounts accurately, including account updates and payment processing.
• Work collaboratively with internal teams and partners to deliver the best customer outcomes.
• Identify service improvement opportunities and take ownership of personal performance.
• Demonstrate empathy, active listening and a customer-first approach in every interaction.

Skills

Customer service

Communication

KPI driven

Tools

CRM software

Job description

HomeSecure Limited is seeking a Customer Care Agent for an onsite role at our Sandyford HQ. You will deliver top‑tier customer service, resolve queries across multiple channels, and coordinate with internal teams to ensure client satisfaction. Training will cover alarms and billing processes, supporting your progression within a growing company.

The role emphasizes customer-first communication, KPI achievement, and ongoing opportunities for career advancement in a fast-growing team.