On‑Site Customer Support Specialist — Temporary

Hollybank Trustees Ltd; Lucan; On-site; EUR 25,000 - 30,000; Full time

Job summary

DID Electrical is seeking a Temporary Customer Service Agent for a fixed-term contract in Ballyowen, Lucan, Co. Dublin. The role covers all inbound channels—phone, email, live chat, and social media—providing order fulfillment, delivery updates, and service support from the Fonthill HQ.

You will handle customer feedback with empathy, escalate complex issues to a line manager, and collaborate with multiple departments to ensure a seamless customer journey. Proficiency in English is essential.

Qualifications

• 1 year of experience in a fast-paced customer service environment.
• Excellent telephone manner and professional writing style.
• Proven ability to deliver outstanding service, multi-task, and improve the customer journey.
• Positive, resilient attitude with a drive to meet team objectives.

Responsibilities

• Deliver welcoming, helpful, and professional experience across phone, email, live chat and social media.
• Assist customers with order fulfillment, delivery updates, service requests, installations and inquiries.
• Handle feedback and complaints with empathy, escalating complex cases when needed.
• Support internal departments to ensure unified service delivery.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Organisational skills

English proficiency

Job description

DID Electrical is seeking a Temporary Customer Service Agent for a fixed-term contract in Ballyowen, Lucan, Co. Dublin. The role covers all inbound channels—phone, email, live chat, and social media—providing order fulfillment, delivery updates, and service support from the Fonthill HQ.

You will handle customer feedback with empathy, escalate complex issues to a line manager, and collaborate with multiple departments to ensure a seamless customer journey. Proficiency in English is essential.