Customer Care Agent — Fast-Growth, Onsite in Sandyford

Homesecure; Sandyford; Sur place; EUR 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free Car Parking

21 days annual leave

Monthly staff updates and breakfast

Free coffee and fruit drops weekly

Great company social events

Résumé du poste

HomeSecure is hiring for a Customer Care Agent to join the onsite team in Sandyford. You will handle customer queries, process payments, and schedule engineer visits, delivering outstanding service. Training on our alarms and billing processes is provided, with opportunities for growth and regular company updates.

Expected salary is €27,500 base with a bonus leading to €31,625 OTE per year. The role emphasizes KPI achievement, a friendly fast-paced environment, and strong customer-first service.

Qualifications

• Minimum of 2 years’ experience in a customer service role across phone and digital channels.
• Fluent in English both spoken and written.
• Experience using CRM systems and other customer support platforms.

Responsabilités

• Deliver exceptional customer service by resolving customer queries across multiple communications channels.
• Troubleshoot and resolve customer issues, scheduling engineer visits where required.
• Manage customer accounts accurately, including account updates and payment processing.
• Work collaboratively with internal teams and partners to deliver the best customer outcomes.
• Identify service improvement opportunities and contribute to continuous improvement.
• Demonstrate empathy, active listening and a customer-first approach in every interaction.
• Take ownership of personal performance and consistently achieve individual and team KPIs.
• Use initiative to identify solutions and contribute to continuous improvement.

Connaissances

Customer service

English fluency

CRM software

KPI driven

Outils

CRM systems

Description du poste

HomeSecure is hiring for a Customer Care Agent to join the onsite team in Sandyford. You will handle customer queries, process payments, and schedule engineer visits, delivering outstanding service. Training on our alarms and billing processes is provided, with opportunities for growth and regular company updates.

Expected salary is €27,500 base with a bonus leading to €31,625 OTE per year. The role emphasizes KPI achievement, a friendly fast-paced environment, and strong customer-first service.