Customer Care Agent

Homesecure; Sandyford; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Free Car Parking

21 days annual leave

Monthly staff updates and breakfast

Free coffee and fruit drops weekly

Great company social events

Job summary

HomeSecure is hiring for a Customer Care Agent to join the onsite team in Sandyford. You will handle customer queries, process payments, and schedule engineer visits, delivering outstanding service. Training on our alarms and billing processes is provided, with opportunities for growth and regular company updates.

Expected salary is €27,500 base with a bonus leading to €31,625 OTE per year. The role emphasizes KPI achievement, a friendly fast-paced environment, and strong customer-first service.

Qualifications

• Minimum of 2 years’ experience in a customer service role across phone and digital channels.
• Fluent in English both spoken and written.
• Experience using CRM systems and other customer support platforms.

Responsibilities

• Deliver exceptional customer service by resolving customer queries across multiple communications channels.
• Troubleshoot and resolve customer issues, scheduling engineer visits where required.
• Manage customer accounts accurately, including account updates and payment processing.
• Work collaboratively with internal teams and partners to deliver the best customer outcomes.
• Identify service improvement opportunities and contribute to continuous improvement.
• Demonstrate empathy, active listening and a customer-first approach in every interaction.
• Take ownership of personal performance and consistently achieve individual and team KPIs.
• Use initiative to identify solutions and contribute to continuous improvement.

Skills

Customer service

English fluency

CRM software

KPI driven

Tools

CRM systems

Job description

Salary potential €31,625 a year (OTE) - €27,500 year + Bonus

Are you passionate about helping others and going the extra mile? If so, come join our Customer Care Team here at HomeSecure. We have an exciting opportunity for a Customer Care Agent.

Full training will be provided on our suite of products to assist customers with their Alarms. Along with extensive training on our billing processes.

HomeSecure.ie are Ireland's Fastest Growing Home Alarm and Monitoring Company with over 30,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.

This vacancy is an onsite position in HomeSecure HQ in Sandyford.

Working in our Customer Care team, you will:

• Deliver exceptional customer service by resolving customer queries across multiple communications channels
• Troubleshoot and resolve customer issues, scheduling engineer visits where required
• Manage customer accounts accurately, including account updates and payment processing
• Work collaboratively with internal teams and partners to deliver the best customer outcomes
• Identify service improvement opportunities and ...
• Demonstrate empathy, active listening and a customer-first approach in every interaction
• Take ownership of personal performance and consistently achieve individual and team KPIs
• Use initiative to identify solutions and contribute to continuous improvement

As a Customer Care Agent you will be:

• Fluent in English both spoken and written.
• Minimum of 2 years’ experience in a customer service role across phone and digital channels
• Experience using CRM systems and other customer support platforms
• Comfortable working in a fast-paced, target-driven environment with a strong focus on achieving KPIs
• Salary potential €31,625 a year (OTE) - €27,500 year + Bonus
• Annual Leave:21 days, increasing with the length of service
• Free Car Parking
• Annual Company Pay Reviews
• Monthly staff updates and breakfast
• Free coffee and fruit drops weekly
• Great Company social events twice annually
• Quarterly Team events and social outings
• Excellent career progression opportunities in a growing company with strong market growth
• High Employee Engagement scores with staff surveys every 8 months

This is an excellent opportunity to join a growing, customer-focused organization. Apply today and take the next step towards an exciting career at HomeSecure!

Ref: INDCS