Customer Care & Admin Specialist - 6-Month FTC (Excel + CRM)

SGS; Naas; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

22 Days Annual Leave

Bank holidays

Length of Service Awards

Health & Wellbeing initiatives

Job summary

SGS in Naas, Co. Kildare, is seeking an Administrator & Customer Care Specialist on a 6-month Fixed-Term Contract.

You will answer calls, redirect inquiries, manage shared inboxes, and record interactions while providing general administrative support. The role requires fluent English, strong IT skills (Outlook, Word, Excel), excellent communication, and the ability to work both in a team and independently.

Qualifications

• Fluent spoken and written English.
• Good computer skills including Microsoft Outlook, Word, and Excel.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Professional telephone manner.
• Ability to work as part of a team and independently.
• Positive attitude and willingness to learn.

Responsibilities

• Answer incoming telephone calls in a professional and courteous manner.
• Redirect calls and enquiries to the appropriate team or individual.
• Monitor and manage shared email inboxes.
• Respond to routine customer enquiries or forward emails to the relevant department.
• Accurately record customer interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex or urgent queries when required.
• Maintain confidentiality and comply with company procedures.
• Ensure a full understanding of SOPs and Scripts.
• Ensure all agreed Operational Procedures & Scripts are strictly complied with.
• Handle confidential information securely and in line with Records Management and Data Protection Policies.

Skills

English communication

Communication skills

Teamwork

Organizational skills

Telephone etiquette

Independent working

Detail-oriented

Positive attitude

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SGS in Naas, Co. Kildare, is seeking an Administrator & Customer Care Specialist on a 6-month Fixed-Term Contract.

You will answer calls, redirect inquiries, manage shared inboxes, and record interactions while providing general administrative support. The role requires fluent English, strong IT skills (Outlook, Word, Excel), excellent communication, and the ability to work both in a team and independently.