Customer Account Manager

Primeline Group; Ashbourne; On-site; EUR 45,000 - 65,000; Full time

Job summary

Primeline Group is seeking a capable Customer Account Manager to drive sustainable growth with key retailers in the Irish market. You will manage and grow relationships, drive distribution, revenue and market share for iconic brands, and lead strategic account planning and negotiations.

The ideal candidate excels in relationship building, analysis, and delivering results in a fast-paced environment, with a proactive, team-focused approach to cross-functional collaboration.

Qualifications

• Proven ability in analysis to identify issues and opportunities
• Strong negotiation and influencing skills for retailer partnerships
• Experience building business relationships and delivering sustainable solutions
• Proactive approach to customer management and plan execution

Responsibilities

• Develop and execute annual market planning strategies with measurable results
• Deliver targets for share of range, space and distribution for retailer JBPs
• Utilise trade investment efficiently through negotiation and promotional strategy
• Forecasting with accurate rolling volume forecasts
• Manage and develop direct reports, coaching and performance management
• Serve as market/channel expert ensuring product availability and forecasting accuracy
• Conduct market analysis to identify trends and opportunities for strategic decisions
• Prepare and present performance reports on account activities and market conditions
• Develop customised customer plans and JBPs reflecting client strategy

Skills

Analysis

Negotiation

Relationship building

Multi-tasking

Market analysis

Team player

Organisational skills

Pressure management

Education

Bachelor's degree in business administration/marketing

Job description

Location - Ashbourne

WHAT WILL YOUR DAY-TO-DAY LOOK LIKE?

The Customer Account Manager will be part of the commercial team, responsible for driving sustainable, profitable growth for a wide range of brands with key retailers in the Irish market. The successful candidate will be responsible for managing and growing relationships with key retailers, driving distribution, revenue, and market share for iconic brands. The ideal candidate will be dynamic, results driven, will excel in strategic account management and possess strong negotiation skills.

Key Responsibilities

• Develop and executing annual market planning strategies that deliver measurable business results.
• Deliver targets to achieve share of range, space and distribution both for the retailer JBP and Field Sales execution.
• Utilise trade investment efficiently through effective negotiation and developing a suitable promotional strategy that drives Net Revenue and GP.
• Forecasting is a primary responsibility and accurate volume forecasting on rolling basis is essential.
• Management responsibility for direct reports, which will involve coaching & development, setting overall direction, day-to-day management of tasks and completion of people processes.
• Serve as the market and channel expert, ensuring optimal product availability, compliance, forecasting accuracy, and positive mix while driving volume and value growth across the portfolio.
• Conduct comprehensive market analysis to identify emerging trends, growth opportunities, and competitive insights that inform strategic decision-making.
• Prepare and present detailed performance reports on account activities, sales metrics, and market conditions to key stakeholders.
• You will develop customised solutions for your customers by listening and understanding their strategy and ambition and placing emphasis on this in your customer plans and JBP focus.
• You will manage and develop cross-functional relationships both internally and externally: Customer Profitability, Shopper Marketing, Customer Insights, Supply, Marketing, Finance & Credit Control in principle and customer.

What Skills Are Required

• Proven ability in Analysis & Decision Making to swiftly identify issues and opportunities
• Strong Influence & Negotiation skills
• Ability to build strong business relationships and implement creative, sustainable business solutions.
• Proactive Approach to customer management
• Strong analytical capabilities to interpret market data, identify trends, and translate insights into actionable sales strategies.
• Must be able to demonstrate flexibility and ability to multi-task
• Excellent organisational skills with acute awareness for details and accuracy
• Must be creative and able to work well within a team & be a team player.
• Ability to work in a fast-paced environment & succeed under pressure.

Minimum 5 Years Of Proven Experience In Account Management

Bachelor's degree in business administration, Marketing, or related field is desirable.

Who We Are

Primeline is the largest independent Irish provider of logistics, sales and marketing services for domestic and international brands in Ireland and the UK. We are a privately owned business, in operation for 35 years, with over 1,100 employees across multiple sites in Ireland and the UK.

Primeline's Turnover is more than €300 million and we are growing rapidly. We pride ourselves in client relationships with brand owners and decision makers supplying product into the Multiple Grocery, Convenience, Foodservice sectors, and Pharmacy trade.

Primeline Group consists of Primeline Logistics, Primeline Express and Johnson Brothers. With over 1,500,000 square feet of warehousing and 400 vehicles, we complete 25,000 deliveries weekly. Primeline is in every town in Ireland, every day. Our people power our success.

WHERE WE ARE GOING

We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer, blue chip companies and multinational brands and growing new business by providing the best brand execution will be key to our success. We will build the best relationships and partnerships with our principles and customers, and we continue to drive a values-based culture.

WHAT DO WE WANT?

At Primeline, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation.

If you resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you.