Customer Account Executive: On-Time Delivery & Relationships

Smurfit Westrock; Limerick; On-site; EUR 32,000 - 46,000; Full time

Job summary

Smurfit Westrock in Limerick invites an experienced Customer Account Executive to join on a fixed-term contract. You will manage key customer accounts, ensure timely order processing, and collaborate with production planning and logistics to meet on-time delivery targets.

You will build strong relationships, optimise inventory, and provide market insights to improve service levels while maintaining a proactive, team-oriented approach at our onsite facility in Limerick.

Qualifications

• 3rd Level qualification in business, supply chain, or marketing.
• Experience in customer service, account relationship and order management.
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• High-level proficiency in MS Excel, Word, PowerPoint.
• Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction.
• Work proactively to complete all tasks timely, accurately, and completely.
• Experience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focus.
• Self-motivated and eager to take on new challenges.
• This is a fully onsite position based at our Limerick facility.

Responsibilities

• Manage assigned customer accounts to ensure cost-effective operations.
• Build strong customer relationships and understand their needs.
• Proactively identify issues that may inhibit customer satisfaction.
• Process orders received from customers and sales team on a timely basis using various applications.
• Provide prompt communication to the customer regarding challenges meeting ship dates.
• Track orders and initiate changes to ensure on-time delivery.
• Analyse inventory levels to prevent stock-outs and ageing stock.
• Act as a liaison between customers, Production Planning/Team and logistics.
• Proactively manage exceptions and use discretion to mitigate costs.
• Provide market intelligence by visiting customers and develop relationships.
• Work independently and with the team to manage customer needs.
• Participate in planning and develop improvement plans for key metrics.
• Offer short-term plan adjustments in response to events.
• Develop and maintain relationships to ensure product availability and zero stock-outs.
• Utilise data from various sources for decision making.
• Contribute to continuous improvement within the team.
• On-Time Shipment, Customer Satisfaction, track and reconcile metrics.

Skills

Customer service

Account relationship

Order management

Problem solving

MS Excel

MS Word

MS PowerPoint

Cross-functional teamwork

Proactive

Self-motivated

Education

3rd Level qualification in business, supply chain, or marketing

Job description

Smurfit Westrock in Limerick invites an experienced Customer Account Executive to join on a fixed-term contract. You will manage key customer accounts, ensure timely order processing, and collaborate with production planning and logistics to meet on-time delivery targets.

You will build strong relationships, optimise inventory, and provide market insights to improve service levels while maintaining a proactive, team-oriented approach at our onsite facility in Limerick.