Spc, Customer Service

Smurfit Westrock plc; Limerick; On-site; EUR 32,000 - 46,000; Full time

Job summary

Smurfit Westrock in Limerick invites an experienced Customer Account Executive to join on a fixed-term contract. You will manage key customer accounts, ensure timely order processing, and collaborate with production planning and logistics to meet on-time delivery targets.

You will build strong relationships, optimise inventory, and provide market insights to improve service levels while maintaining a proactive, team-oriented approach at our onsite facility in Limerick.

Qualifications

• 3rd Level qualification in business, supply chain, or marketing.
• Experience in customer service, account relationship and order management.
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• High-level proficiency in MS Excel, Word, PowerPoint.
• Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction.
• Work proactively to complete all tasks timely, accurately, and completely.
• Experience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focus.
• Self-motivated and eager to take on new challenges.
• This is a fully onsite position based at our Limerick facility.

Responsibilities

• Manage assigned customer accounts to ensure cost-effective operations.
• Build strong customer relationships and understand their needs.
• Proactively identify issues that may inhibit customer satisfaction.
• Process orders received from customers and sales team on a timely basis using various applications.
• Provide prompt communication to the customer regarding challenges meeting ship dates.
• Track orders and initiate changes to ensure on-time delivery.
• Analyse inventory levels to prevent stock-outs and ageing stock.
• Act as a liaison between customers, Production Planning/Team and logistics.
• Proactively manage exceptions and use discretion to mitigate costs.
• Provide market intelligence by visiting customers and develop relationships.
• Work independently and with the team to manage customer needs.
• Participate in planning and develop improvement plans for key metrics.
• Offer short-term plan adjustments in response to events.
• Develop and maintain relationships to ensure product availability and zero stock-outs.
• Utilise data from various sources for decision making.
• Contribute to continuous improvement within the team.
• On-Time Shipment, Customer Satisfaction, track and reconcile metrics.

Skills

Customer service

Account relationship

Order management

Problem solving

MS Excel

MS Word

MS PowerPoint

Cross-functional teamwork

Proactive

Self-motivated

Education

3rd Level qualification in business, supply chain, or marketing

Job description

Customer Account Executive (Fixed-Term Contract)

Locations

Limerick IE

Employment Type

Full Time

Date Posted

30-Oct-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

This is a Fixed-Term Contract position

Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of today’s brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazine’s World’s Best Companies 2025 list for the second year running.

Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more.

With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe.

Our Values

Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock.

Job Purpose

The Customer Account Executive is responsible for managing assigned customer accounts to ensure cost-effective and efficient operations. This role involves building strong customer relationships, understanding their needs, and developing strategies to deliver an exceptional order management experience.

Job Responsibilities/Key accountabilities:

The primary duties of the Customer Account Executive position are:

• Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needs
• Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
• Proactively identify issues that may inhibit customer satisfaction
• Process orders received from customers and sales team on a timely basis, using various technological applications
• Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
• Track orders and initiate changes per customer or sales requests to ensure on-time delivery
• Analyse inventory levels and ensure customers move finished goods and raw materials in line with agreed schedules/forecasts to prevent stock‑outs and ageing stock.
• Act as a liaison between customers, Production Planning/Team and logistics
• Proactively manage exceptions and be able to use discretion and influence to mitigate costs
• Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
• Work both independently and with the business unit team to manage customer needs
• Participate in a collaborative, team planning process; measuring and developing actionable improvement plans for key performance metrics
• Provide short-term plan adjustments as necessary in response to unexpected events
• Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
• Utilise data from various sources for optimal decision making
• Contribute to continuous improvement within the team
• On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.

Knowledge, Skills, Experience

• 3 rd Level qualification – preferably in one of the following disciplines: business, supply chain, or marketing.
• Experience in customer service, account relationship and order management
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• High-level proficiency in MS Excel, Word, PowerPoint.
• Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
• Work proactively to complete all tasks timely, accurately, and completely
• Experience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focus
• Self-motivated and eager to take on new challenges
• This is a fully onsite position based at our Limerick facility.

Environmental, Health and Safety

It is your responsibility to co-operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare

Other Requirements

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.