Customer Service assistant

Smurfit Westrock; Westport; On-site; EUR 45,000 - 65,000; Full time

Job summary

Smurfit Westrock is seeking a Customer Order Coordinator to manage end-to-end customer orders from placement to delivery. You will communicate status updates, ensure accurate specs post-production, and maintain master estimates and customer files.

The role involves pricing enquiries, stock allocation, and collaboration with design interfaces for key accounts, plus reporting and process improvement contributions across the department.

Responsibilities

• Manage day to day customer order requirements and enquiries to ensure timely and accurate processing of orders to meet Customers lead times providing Customers with status of order updates as and when required.
• Update order information post-production to ensure accuracy of product specs.
• Maximise sales and profitable growth of customer accounts by developing positive and professional relationships with Customers thereby improving communication and increasing loyalty to the business.
• Execution of day to day pricing enquiries both from existing and potential customers and verify correct customer pricing to orders.
• To minimise Smurfit Westrock's financial exposure in terms of stock holding both of raw materials and finished goods and ensure good stock allocation maintaining a last in first out process.
• Manage design interface with customer key accounts.
• Provide customer and performance reports as requested.
• Provide statistical analysis to the C.S. Supervisor on their customers performance
• Understand and ensure all departmental procedures are followed for order processing and customer communications.
• Establish and maintain customer specification files/set up master estimates as required.
• Contribute to team building showing flexibility with regard to holiday cover, training etc and provide cover for other accounts as required.
• Support and contribute to process improvement projects as appropriate.
• Provide back up to Commercial Print and Reception as requested.
• Contribute to achieving individual accounts and departmental objectives
• Carry out any other reasonable task once adequately trained

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Purpose

This job description is intended as a guide to the type of role the job holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures the following tasks are the key duties of the role, but it is understood that the Job holder will undertake any function in which he/she is adequately trained or competent. If in time significant changes to the role are experienced a new job description will be issued. The job holder is responsible for the maintenance and management of customer orders from order placement to final delivery. This encompasses regular communications both verbally and written to customers on the status of their orders.

Key Accountabilities

• Manage day to day customer order requirements and enquiries to ensure timely and accurate processing of orders to meet Customers lead times providing Customers with status of order updates as and when required.
• Update order information post-production to ensure accuracy of product specs.
• Maximise sales and profitable growth of customer accounts by developing positive and professional relationships with Customers thereby improving communication and increasing loyalty to the business.
• Execution of day to day pricing enquiries both from existing and potential customers and verify correct customer pricing to orders.
• To minimise Smurfit Westrock's financial exposure in terms of stock holding both of raw materials and finished goods and ensure good stock allocation maintaining a last in first out process.
• Manage design interface with customer key accounts.
• Provide customer and performance reports as requested.
• Provide statistical analysis to the C.S. Supervisor on their customers performance
• Understand and ensure all departmental procedures are followed for order processing and customer communications.
• Establish and maintain customer specification files/set up master estimates as required.
• Contribute to team building showing flexibility with regard to holiday cover, training etc and provide cover for other accounts as required.
• Support and contribute to process improvement projects as appropriate.
• Provide back up to Commercial Print and Reception as requested.
• Contribute to achieving individual accounts and departmental objectives
• Carry out any other reasonable task once adequately trained

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.