Customer Account Executive (Fixed-Term Contract)

Smurfit Westrock; Limerick; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Smurfit Westrock in Limerick is seeking a Customer Account Executive on a fixed-term contract to manage assigned customer accounts, build strong relationships and ensure efficient order management.

You will coordinate with sales, planning and logistics to meet needs, monitor OTIF, address delays and prevent stock-outs.

This onsite role requires a relevant degree, proficiency in MS Excel, and a proactive, collaborative approach to continuous improvement.

Qualifications

• 3rd level qualification in business, supply chain or marketing.
• Experience in customer service, account relationship and order management.
• Strong problem solving and verbal skills to communicate with all levels.
• High-level proficiency in MS Excel, Word and PowerPoint.

Responsibilities

• Manage product knowledge and match customer requirements with site standards.
• Maintain open communication with customers to understand needs and requirements.
• Process orders on a timely basis using various systems and applications.
• Track orders and initiate changes to ensure on-time delivery.
• Collaborate with Production Planning/Team and logistics to resolve issues.

Skills

Customer relationship

Order management

Problem solving

MS Excel

Education

3rd Level qualification in Business / Supply Chain / Marketing

Tools

MS Excel

MS Word

PowerPoint

Job description

Customer Account Executive (Fixed-Term Contract)

Limerick IE

30-Oct-2026

No

This is a Fixed-Term Contract position

Our Values

Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock.

Job Purpose

The Customer Account Executive is responsible for managing assigned customer accounts to ensure cost-effective and efficient operations. This role involves building strong customer relationships, understanding their needs, and developing strategies to deliver an exceptional order management experience.

Job Responsibilities/Key accountabilities:

The primary duties of the Customer Account Executive position are:

• Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needs
• Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
• Proactively identify issues that may inhibit customer satisfaction
• Process orders received from customers and sales team on a timely basis, using various technological applications
• Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
• Track orders and initiate changes per customer or sales requests to ensure on-time delivery
• Analyse inventory levels and ensure customers move finished goods and raw materials in line with agreed schedules/forecasts to prevent stock‑outs and ageing stock.
• Act as a liaison between customers, Production Planning/Team and logistics
• Proactively manage exceptions and be able to use discretion and influence to mitigate costs
• Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
• Work both independently and with the business unit team to manage customer needs
• Participate in a collaborative, team planning process; measuring and developing actionable improvement plans for key performance metrics
• Provide short-term plan adjustments as necessary in response to unexpected events
• Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
• Utilise data from various sources for optimal decision making
• Contribute to continuous improvement within the team
• On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.

Knowledge, Skills, Experience

• 3 rd Level qualification – preferably in one of the following disciplines: business, supply chain, or marketing.
• Experience in customer service, account relationship and order management
• Strong problem solving and verbal skills with the ability to communicate with all levels.
• High-level proficiency in MS Excel, Word, PowerPoint.
• Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
• Work proactively to complete all tasks timely, accurately, and completely
• Experience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focus
• Self-motivated and eager to take on new challenges
• This is a fully onsite position based at our Limerick facility.

Environmental, Health and Safety

It is your responsibility to co-operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare

Other Requirements

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self‑motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.