Customer Account Executive

Osborne Recruitment; Dún Laoghaire; On-site; EUR 34,000 - 35,000; Full time

Benefits offered by this job

Comprehensive training

Internal progression

Flexible workplace culture

Team-based bonus up to €6,000 annually

Job summary

Osborne Recruitment is seeking a Customer Account Executive in the Sandyford area (onsite) to manage warm inbound enquiries for corporate and private event bookings. You will ensure order accuracy, advise on comprehensive packages, and drive conversion from quotes to confirmed business.

The role operates Monday to Friday with weekend rotations during peak periods, offering a base salary of €34,000–€35,000 and a generous annual bonus potential up to €6,000, along with training and clear

Qualifications

• Must manage complex data, orders, or bookings with accuracy.
• Strong follow-through to close warm leads and secure business.
• Excellent communication with B2B partners and private clients.
• Ability to stay organized during peak periods.

Responsibilities

• Inbound account management for corporate and private event bookings via phone and digital channels.
• Own order accuracy and ensure technical specs map to client requirements.
• Advise clients to maximize order value with premium event infrastructure and styling.
• Maintain momentum on quotes and convert warm interest into bookings.

Skills

Meticulous attention to detail

Proactive follow-through

Exceptional communication

Resilience

Job description

Customer Account Executive

Location: Sandyford Area (onsite)

Role Overview

An established, market-leading event services provider is seeking a proactive and detail-oriented Customer Account Executive to join a growing team. Operating in a fast-paced environment, this role sits within a collaborative team of client specialists managing high-value inbound business.

This position focuses entirely on managing warm, incoming enquiries—there is no cold calling or outbound business development involved. The role is split between corporate trade clients (approx. 70%) and private/domestic accounts (approx. 30%), acting as the critical link between client vision and flawless logistics delivery.

Key Responsibilities

• Inbound Account Management: Act as the primary point of contact for incoming corporate and private event bookings via phone and digital channels.
• Order Precision & Integrity: Take full ownership of order accuracy, ensuring technical specifications map perfectly to client requirements for seamless execution.
• Client Advisory: Consult with clients to maximize order value, recommending comprehensive packages across premium event infrastructure, equipment, and stylings.
• Pipeline Management: Maintain high momentum on active quotes, following through diligently to convert warm interest into confirmed business.

Requirements & Qualifications

• Meticulous Attention to Detail: A proven track record of managing complex data, orders, or bookings with zero margin for error.
• Proactive Follow-Through: High personal accountability with a natural drive to close loops and secure business from warm leads.
• Exceptional Communication: Professional presence capable of dealing confidently with B2B corporate trade partners and private individuals alike.
• Resilience: The ability to stay focused and organized during peak seasonal volumes.

Hours & Flexibility

• Schedule: Standard daytime hours, Monday to Friday.
• Rotations: Rota-based weekend morning coverage is required during peak periods, with a highly generous, dedicated block of time off provided in lieu during the low season.
• Environment: A supportive, flexible team environment with robust, structured onboarding and industry training.

Salary & Benefits

• Base Salary: €34,000 – €35,000 per annum (dependent on experience).
• Performance Incentives: Monthly team-based bonus structure of up to €6,000 annually (€500/month).
• Perks: Comprehensive training, clear pathways for internal progression, and a flexible workplace culture.

Osborne are proud to be an Equal Opportunity Employer.