Customer Account Manager

Central Employment Agency (North East) Ltd.; Dublin; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Mon-Fri

Competitive salary

22 days annual leave

Company pension

Life assurance

Quarterly bonus

Christmas savings scheme

Free on-site parking

Job summary

Central Employment Agency (North East) Ltd. in Dublin is seeking a Customer Account Manager to handle customer enquiries, process orders and maintain strong client relationships while delivering exceptional service.

The role offers a stable, full-time permanent position with a competitive salary (€30,000–€35,000), regular hours, pension, life assurance and bonus scheme. Join a supportive team in a fast-paced environment.

Qualifications

• Minimum experience in customer service or account management.
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Proficient with computer systems and data entry.
• Ability to multitask and handle a high volume of enquiries.
• Customer-focused with proactive problem-solving.
• Attention to detail and accuracy.

Responsibilities

• Handle customer enquiries via telephone and email.
• Build and maintain relationships with customers and ensure high service levels.
• Process customer orders accurately and efficiently.
• Resolve customer queries and identify solutions.
• Maintain accurate customer records and system data.
• Collaborate with internal departments to meet customer requirements.
• Prioritize workload in a fast-paced environment.
• Support the wider sales and customer service team.

Skills

Customer service experience

Account management

Sales support

Customer-facing

Verbal and written communication

Organisational skills

Time management

Data entry

Tools

CRM software

Order processing systems

Job description

Customer Account Manager

Location: Dublin

Salary: €30,000 - €35,000

Job Type: Full-Time, Permanent

About the Role

A well-established and growing business is seeking a Customer Account Manager to join its Dublin-based team. This is an excellent opportunity for an ambitious and customer-focused individual looking to build a long-term career within a supportive and fast-paced environment.

The successful candidate will be responsible for managing customer enquiries, processing orders, maintaining strong client relationships, and delivering an outstanding customer experience.

Key Responsibilities

• Manage customer enquiries via telephone and email in a professional and timely manner.
• Build and maintain strong relationships with customers, ensuring a high level of service at all times.
• Process customer orders accurately and efficiently.
• Resolve customer queries and identify appropriate solutions.
• Maintain accurate customer records and system data.
• Work closely with internal departments to ensure customer requirements are met.
• Prioritise workload effectively in a fast-paced environment.
• Support the wider sales and customer service team as required.

Skills & Experience

Essential

• Previous experience in a customer service, account management, sales support, or customer-facing role.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Confident working with computer systems and data entry.
• Ability to multitask and manage a high volume of enquiries.
• Customer-focused with a proactive approach to problem-solving.
• Strong attention to detail and accuracy.

Desirable

• Experience within a distribution, manufacturing, wholesale, or business-to-business environment.
• Experience handling high volumes of inbound calls and customer orders.
• Previous experience using CRM or order processing systems.

Package & Benefits

• Competitive salary of €30,000 - €35,000.
• Monday to Friday working pattern with no weekend work.
• 22 days annual leave plus public holidays, increasing with length of service.
• Company pension scheme.
• Life assurance benefit.
• Quarterly bonus scheme.
• Christmas savings scheme.
• Regular team social events.
• Free on-site parking.

Why Apply?

This is an excellent opportunity to join a stable and growing organisation that values its employees and offers genuine long-term career progression. You'll become part of a collaborative team environment where customer service excellence is at the heart of the business.