Custody Change & Process Optimization Analyst

Pontoon; Limerick; Hybrid; EUR 40,000 - 64,000; Full time

Job summary

Pontoon is recruiting for a Custody Client Service Change Management Analyst in Limerick (Hybrid) on a 6-month contract. The role focuses on generating insights to help the Client Service team make informed decisions, while nurturing internal and external client relationships and delivering superior service to a growing client base.

Key duties include identifying process opportunities using LEAN, delivering enhancements, maintaining project plans, collaborating with internal teams, and

Qualifications

• Advanced proficiency in Excel and PowerPoint, with experience in building macros.
• Familiarity with Power BI is preferred but not essential.
• Excellent interpersonal skills, with the ability to persuade and influence change and best practices.
• Strong analytical skills complemented by report-writing capabilities.
• Effective communication skills to engage with partners and clients at all levels.
• A strong team player attitude with a positive, can-do mindset.
• Keen interest in improving efficiency, effectiveness, and productivity through projects.

Responsibilities

• Identify internal process opportunities and apply LEAN principles to improve efficiency.
• Deliver enhancements and projects aligned with departmental strategy.
• Develop and maintain comprehensive project plans, tracking deliverables.
• Collaborate with internal teams and stakeholders to identify areas for improvement.
• Identify and implement automation opportunities to bolster operational efficiencies.
• Support team members to ensure proactive and unparalleled client service.
• Uphold high standards of integrity, accountability, and client service across the global GFS business.

Skills

Excel

PowerPoint

Macros

Power BI

Tools

Power BI

Job description

Pontoon is recruiting for a Custody Client Service Change Management Analyst in Limerick (Hybrid) on a 6-month contract. The role focuses on generating insights to help the Client Service team make informed decisions, while nurturing internal and external client relationships and delivering superior service to a growing client base.

Key duties include identifying process opportunities using LEAN, delivering enhancements, maintaining project plans, collaborating with internal teams, and