Custody Client Services Lead — Relationship & Delivery

Northern Trust Corp; Limerick; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Northern Trust in Limerick is seeking an experienced Custody Client Service professional to own delivery for assigned client(s) and manage relationships across internal teams and external partners. The role entails proactive communication, issue resolution, and adherence to regulatory controls.

You will typically lead service reviews, monitor SLAs, and drive client satisfaction while upholding REMS, CASS and MiFID II requirements across the team.

Qualifications

• Proven experience within Fund Services (preferably Custody).
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Responsibilities

• Ownership of Custody Relationship for assigned client(s).
• Point of consultation for all client queries including investigation and resolution work
• Initiates frequent, proactive communication with internal and external clients.
• Leads / Conducts Service Reviews.
• Structured daily tasks and checklists to be completed and signed off
• Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. operational teams, trustees, external advisors, consultants, etc.
• Track service & delivery results against project plans and SLD (Service Level Delivery)
• Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
• Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service to clients.
• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
• Represent Custody Client Service at internal forums
• Assist with the development of junior colleagues within the department by sharing knowledge and expertise
• Identify recurrent issues and bring to resolution
• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

Skills

Fund Services experience

Securities industry knowledge

Microsoft Office

Leadership

Interpersonal skills

Communication

Inclusive teamwork

Client strategy understanding

Process improvement

Proactiveness

Job description

Northern Trust in Limerick is seeking an experienced Custody Client Service professional to own delivery for assigned client(s) and manage relationships across internal teams and external partners. The role entails proactive communication, issue resolution, and adherence to regulatory controls.

You will typically lead service reviews, monitor SLAs, and drive client satisfaction while upholding REMS, CASS and MiFID II requirements across the team.