Client Services Investment Operations

ntrs; Limerick; On-site; EUR 60,000 - 90,000; Full time

Job summary

Northern Trust in Limerick, Ireland, is seeking an experienced Custody Client Service professional to manage and develop relationships with a portfolio of clients. You will own all aspects of service delivery, coordinate with internal teams and external partners, and ensure timely, accurate responses to custody-related queries.

The role requires strong knowledge of Fund Services, custody operations, and excellent client communication skills, with a focus on service quality and regulatory

Qualifications

• Experience in Fund Services, preferably Custody.
• Strong knowledge of the securities industry and related instruments.
• Proven ability to lead and influence within a client service context.
• Excellent interpersonal and written/verbal communication with partners and clients.

Responsibilities

• Own Custody relationship for assigned client(s).
• Serve as point of contact for all client queries, including investigations and resolutions.
• Proactively communicate with internal and external clients.
• Lead service reviews and track delivery against plans.
• Ensure adherence to REMS, CASS and MiFID II requirements.
• Develop relationships with business partners, trustees and external advisors.
• Escalate service issues to Relationship/Client Service Managers as needed.
• Promote high standards of integrity, accountability and client service.

Skills

Fund Services experience

Custody

Securities industry knowledge

Microsoft Office

Leadership

Interpersonal skills

Client communication

Tools

Microsoft Office

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department

Limerick's Custody Client Service team are responsible for 650+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.

Based in Limerick, the successful candidate will be responsible for developing and maintaining client relationships internally & externally. The role entails working as an individual within a team environment with responsibility of owning the service delivery to significant client or clients. The successful candidate will own all aspects of service delivery to ensure we exceed our client expectations for all custody queries.

The individual should have transferrable skills that will add value to the Custody Client Service team.

This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients.

The key responsibilities of the role include

• Ownership of Custody Relationship for assigned client(s).
• Point of consultation for all client queries including investigation and resolution work
• Initiates frequent, proactive communication with internal and external clients.
• Leads / Conducts Service Reviews.
• Structured daily tasks and checklists to be completed and signed off
• Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. operational teams, trustees, external advisors, consultants, etc.
• Track service & delivery results against project plans and SLD (Service Level Delivery)
• Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
• Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service to clients.
• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
• Represent Custody Client Service at internal forums
• Assist with the development of junior colleagues within the department by sharing knowledge and expertise
• Identify recurrent issues and bring to resolution
• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

Skills/Qualifications

• Proven experience within Fund Services (preferably Custody)
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you ca