Credit Control Officer (Maternity Cover)

Life Credit Union; Naas; Presencial; EUR 32 000 - 45 000; Tempo integral

Resumo da oferta

Life Credit Union is seeking a Credit Control Officer on a Specified Purpose Contract to cover a maternity leave, based at the Naas Main Street branch with flexibility. Role involves managing day-to-day credit control, negotiating tailored repayment plans, and maintaining compliant processes.

Five-day week, 37.5 hours, with potential coverage across branches as needed. Candidates should have QFA/APA Loans, strong written communication, and at least three years' relevant experience; proficient IT

Qualificações

• QFA/APA Loans certification or equivalent qualification.
• Three years' relevant experience would be an advantage.
• Strong IT skills and numerical accuracy.

Responsabilidades

• Manage the day-to-day credit control activities and daily work list on member accounts.
• Meeting members and conducting and assessing financial reviews with a view to developing tailored repayment plans.
• Build good relationships and ensure members continue to feel valued.
• Monitor, maintain and record repayment agreements entered.
• Identify changes in payment patterns and act accordingly to reduce the risk of bad debts.
• Be aware of and compliant with Credit Union internal policies, processes and legislative requirements.
• Resolve member queries in a timely manner.
• Other office duties as required.

Conhecimentos

Written communication

Interpersonal skills

Analytical thinking

Attention to detail

Negotiation of repayment plans

Teamwork

Time management

Process improvement

Ferramentas

MS Excel

MS Word

Descrição da oferta de emprego

An opportunity has now arisen for a Credit Control Officer to join the teamat Life Credit Union for a Specified Purpose Contract covering a Maternity Leave. This role would suit a candidate with previous credit control experience who would like to gain valuable experience within the Financial Services sector.

Background to the Credit Union:

Life Credit Union operates 4 branches in Naas, Monread, Newbridge and Maynooth. Life Credit Union is dedicated to delivering exceptional value and service to our members, which we have been providing for over 50 years. Life Credit Union is among the largest Credit Unions in Ireland with a membership base of 40,000 members.

Reporting directly to the Credit Control Team Leader, the successful candidate will be primarily based in the Main Street Naas branch but may be required to work in the other locations.Flexible working arrangements are available as an option.

The working days will be five days Monday to Friday. The weekly hours will be 37.5.

Responsibilities:

• Manage the day-today credit control activities and daily work list on member accounts.

• Meeting members and conducting and assessing financial reviews with a view to developing tailored repayment plans.

• Build good relationships and ensure members continue to feel valued.

• Monitor, maintain and record repayment agreements entered.

• Identify changes in payment patterns and act accordingly to reduce the risk of bad debts.

• Be aware of and compliant with Credit Union internal policies, processes and legislative requirements.

• Resolve member queries in a timely manner.

• Other office duties as required.

Requirements:

• QFA/APA Loans

• Excellent written communication and interpersonal skills.

• Three years' relevant experience would be an advantage.

• Analytical skills with strong attention to detail.

• Experience in negotiating payment plans.

• Ability to work as part of a team.

• Good IT skills, particularly MS excel, word.

• Strong organisational and time management skills.

• Flexible and responsive to changing business requirements.

• The ability to identify and deliver process improvements.

Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.

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