Community Lead | Iconic Offices Dublin

Iconic Offices; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

Iconic Offices in Dublin is seeking a Community Lead to own the front of house, liaise with clients and support a premium customer service experience across our network. You will schedule internal and external meetings, develop relationships with clients and colleagues, and assist with inventory, housekeeping standards and building audits.

The role also involves supporting community events and ensuring clients receive prompt, efficient service while strengthening business relationships.

Qualifications

• Experience in office and customer service environments, hospitality or retail preferred.
• Strong written and verbal communication skills.
• Attention to detail with ability to multitask.
• Ability to build and maintain strong business relationships.
• Excellent time management and organisational skills.
• Good IT skills (basic troubleshooting).

Responsibilities

• Take ownership and lead the front of house experience, liaising with clients and supporting the customer service experience.
• Scheduling internal and external meetings as required.
• Develop and nurture relationships with clients and colleagues across the business.
• Support day to day operations such as inventory, stock control, housekeeping standards and building audits.
• Support community events.
• Ensure clients are given a prompt and efficient service.
• Support and maintain effective business relationships with our clients by understanding their needs and transferring these in to the location.
• Other duties as required as part of the role.

Skills

Front of house lead

Client relationship building

Written and verbal communication

Attention to detail

Time management

IT skills

Job description

Job DescriptionAt Iconic Offices, our teams are at the heart of our community. Established in 2013, we are the market leaders in sourcing, designing and managing design led flexible workspaces in over 15 locations across Dublin city centre. We support organisations with individually tailored office solutions and spaces ranging from 1 to 500 work stations with affordable solutions to suit start ups to established corporates.

Job DescriptionAt Iconic Offices, our teams are at the heart of our community. Established in 2013, we are the market leaders in sourcing, designing and managing design led flexible workspaces in over 15 locations across Dublin city centre. We support organisations with individually tailored office solutions and spaces ranging from 1 to 500 work stations with affordable solutions to suit start ups to established corporates.

To achieve our vision and growth, we are always on the look out for creative, innovative, driven and ambitious individuals with a passion for exceptional customer service and experience to join our team.

The Community Lead role will suit a results orientated, ambitious and highly organised individual with a passion for customer service and networking. This is a perfect position for an individual looking to join a dynamic team with a desire to gain relevant experience in a market leading organisation.

Roles & Responsibilities:

• Take ownership and lead the front of house experience, liaising with clients and supporting the customer service experience
• Scheduling internal and external meetings as required
• Develop and nurture relationships with clients and colleagues across the business
• Support day to day operations such as inventory, stock control, housekeeping standards and building audits
• Support community events
• Ensure clients are given a prompt and efficient service
• Support and maintain effective business relationships with our clients by understanding their needs and transferring these in to the location
• Other duties as required as part of the role

The ideal candidate will demonstrate the following skills and experience:

• Previous office and customer service experience - hospitality/ retail experience preferred
• Strong written and verbal communications
• Attentive to detail with the ability to multi task
• Ability to build and maintain strong business relationships
• Excellent time management and organisation skills
• Good IT skills (basic troubleshooting)