Community & Guest Experience Lead

Iconic Offices; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

Iconic Offices in Dublin is seeking a Community Lead to own the front of house, liaise with clients and support a premium customer service experience across our network. You will schedule internal and external meetings, develop relationships with clients and colleagues, and assist with inventory, housekeeping standards and building audits.

The role also involves supporting community events and ensuring clients receive prompt, efficient service while strengthening business relationships.

Qualifications

• Experience in office and customer service environments, hospitality or retail preferred.
• Strong written and verbal communication skills.
• Attention to detail with ability to multitask.
• Ability to build and maintain strong business relationships.
• Excellent time management and organisational skills.
• Good IT skills (basic troubleshooting).

Responsibilities

• Take ownership and lead the front of house experience, liaising with clients and supporting the customer service experience.
• Scheduling internal and external meetings as required.
• Develop and nurture relationships with clients and colleagues across the business.
• Support day to day operations such as inventory, stock control, housekeeping standards and building audits.
• Support community events.
• Ensure clients are given a prompt and efficient service.
• Support and maintain effective business relationships with our clients by understanding their needs and transferring these in to the location.
• Other duties as required as part of the role.

Skills

Front of house lead

Client relationship building

Written and verbal communication

Attention to detail

Time management

IT skills

Job description

Iconic Offices in Dublin is seeking a Community Lead to own the front of house, liaise with clients and support a premium customer service experience across our network. You will schedule internal and external meetings, develop relationships with clients and colleagues, and assist with inventory, housekeeping standards and building audits.

The role also involves supporting community events and ensuring clients receive prompt, efficient service while strengthening business relationships.