Community Manager

HUCKLETREE (DUBLIN) LIMITED; Dublin; On-site; EUR 52,000 - 76,000; Full time

Job summary

Huckletree Dublin is seeking a senior leader to oversee community and infrastructure at our central hub on Pearse Street. You will manage member engagement, facilities operations, and partnerships, ensuring the highest levels of service and a welcoming environment for members and guests.

In this managerial role you will lead tours for flex memberships, coordinate events, supervise external vendors, and partner with the General Manager to continuously improve the member experience and operational

Qualifications

• Senior level leadership in community and infrastructure building within co-working or corporate offices.
• Hospitality-based qualification and training.
• Multitasking with a proactive, adaptable mindset; able to tackle diverse tasks.

Responsibilities

• Develop and execute community engagement strategies alongside the General Manager, ensuring high member satisfaction and engagement.
• Support weekly Member Breakfast and Member Socials; manage food & beverage, event setup, and on-day execution.
• Coordinate facilities and operations to ensure the hub runs smoothly and has necessary resources.
• Lead sales tours for flex memberships, manage onboarding/offboarding hygiene, and drive membership growth.
• Oversee events ancillary (tours, negotiations, contracts, setup) including occasional evening shifts.
• Monitor member businesses to identify success stories and opportunities to support them.

Skills

Leadership

Community management

Facilities management

Hospitality

Problem solving

Education

Hospitality qualification

Job description

The Academy, 42 Pearse Street, Dublin 2, D02 HV59

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Job Description

Dublin, centralMon-Fri office hoursABOUT HUCKLETREEThe home where businesses thrive. We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Since opening our first workspace in London, Huckletree has scaled into a provider with a footprint close to 300,000 square feet across 10+ locations.KEY AREAS OF RESPONSIBILITY:This is a really broad role, working across member engagement, building excellence and facilities, commercial success, and taking a leadership role for queries and escalations.Developing and executing community engagement strategies alongside the General Manager, ensuring the highest levels of member satisfaction and engagement (our service level will be a primary KPI)Supporting our weekly Member Breakfast and Member Socials; food and beverage, themes, event set up and executing on the day.Facilitating connections and collaborations between members, encouraging them to work together and share ideas - identifying common interests and goals, and helping members find ways to work togetherLeading on and coordinating with the facilities team on facilities and operations, ensuring the hub operates efficiently and is fully equipped with all necessary resourcesThe main point of contact in the hub for all external service providers and suppliers, such as cleaning and maintenance contractorsLead monthly building audits and daily building walk-arounds, and review your customer satisfaction levels to make improvementsUsing your problem-solving skills to find solutions to issues as they arise and implementing service recovery as neededEnsure that all in-house tech is running smoothly at all times for members and internal guestsLead on sales tours for flex memberships, including setting up memberships through the sales pipeline, onboarding and offboarding hygieneLead of events ancillary (internal and external), including tours, negotiations, contracts, and event set up (includes occasional evening shifts)Continually monitor our member businesses and identifying member success stories and opportunities on how we can supportKeeping in the know of industry trends and best practices, and continuously innovating to improve the member experienceSupporting the General Manager and Community Associate with any ad hoc tasksWHAT WE ARE LOOKING FOR:You have hands-on experience of senior level community and infrastructure building leadership, from within a co-working or corporate office environment.You will possess a hospitality based qualification and training.You are passionate, positive, hard-working and energeticYou will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role!You are a ‘fixer’ and are unphased by turning your hand to anything

• Sector: other service activities

Career Level

• Managerial