Community Experience Programs Lead

Proofpoint; Cork; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Always on recognition

Zusammenfassung

Proofpoint is seeking a proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives, and help enhance the customer Community experience across stakeholders including Success, Support, Marketing, and Product teams.

This early-career role offers exposure to Salesforce, Knowledge Management, and project coordination while working in a global tech environment and learning from

Qualifikationen

• 1-3+ years in project coordination or similar roles.
• Strong written and spoken English; ability to influence stakeholders.
• Experience with Salesforce or CRM reporting is helpful.
• Cybersecurity knowledge is a plus but not required.

Aufgaben

• Support day-to-day administration and operation of Proofpoint’s customer Community.
• Coordinate tasks, timelines, actions, and dependencies across Community projects.
• Track project progress and follow up with stakeholders to ensure actions are completed.
• Maintain project documentation, requirements, and meeting notes.
• Create custom reports and dashboards for stakeholders on Community contributions and Knowledge Base.
• Assist with Salesforce Experience Cloud and Knowledge Management enhancements.
• Gather business requirements and user feedback for review with Community Manager and developers.
• Identify customer pain points and opportunities to improve Community experience.
• Participate in User Acceptance Testing for new features and enhancements.
• Support change management activities related to Community updates.
• Coordinate Community events, campaigns, and engagement activities.
• Monitor Community activity and identify recurring questions or improvement opportunities.
• Promote Community features to customers and internal teams.
• Support initiatives to encourage customer and SME contributions.
• Support Knowledge Management content governance and searchability improvements.

Kenntnisse

Project coordination

Communication

Organization

Attention to detail

Technical aptitude

Written English

Salesforce

CRM platforms

Reporting tools

AI-enabled environments

Tools

Salesforce

CRM platforms

Reporting tools

AI-enabled environments

Jobbeschreibung

Proofpoint is seeking a proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives, and help enhance the customer Community experience across stakeholders including Success, Support, Marketing, and Product teams.

This early-career role offers exposure to Salesforce, Knowledge Management, and project coordination while working in a global tech environment and learning from