Community Experience Program Coordinator

Proofpoint; Cork; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach

Recognition for contributions

Global collaboration

Job summary

Proofpoint is seeking a proactive Community Coordinator to join the Community and Knowledge Management team within the Customer Success Center. You will support daily operations, coordinate initiatives across teams, and help enhance the overall customer Community and Knowledge Management experience.

Collaborating with the Community Manager and multiple departments, you will manage projects, gather requirements, and contribute to reports that drive customer engagement and successful knowledge

Qualifications

• 1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
• Strong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable.
• Demonstrated ownership, organisation, and attention to detail.
• Comfortable working with technology and learning new systems.
• Technical aptitude preferred.
• Strong written English skills required due to knowledge base and content-related work.

Responsibilities

• Support day-to-day administration and operation of Proofpoint’s customer Community.
• Assist with Community projects, enhancements, launches, and ongoing improvement initiatives.
• Coordinate tasks, timelines, actions, and dependencies across Community projects.
• Track project progress and follow up with stakeholders to ensure actions are completed.
• Create custom reports and dashboards for insights into contributions to the Community & Knowledge Base.
• Support Salesforce Experience Cloud and Knowledge Management enhancements.
• Gather and document business requirements and user feedback for review with the Community Manager and developers.
• Identify customer pain points and opportunities to improve the Community experience.
• Participate in User Acceptance Testing for new features and updates.
• Support change management activities and communications tied to Community updates.
• Engage customers and internal teams to increase participation and promote Community features.

Skills

Project coordination

Communication

Attention to detail

Tech savviness

Written English

Salesforce

CRM platforms

Tools

Salesforce

CRM platforms

Reporting tools

Job description

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

Proofpoint, Inc. is seeking an organized and proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support the day-to-day operation and continued development of Proofpoint’s customer Community and Knowledge Management experience.

You will work closely with the Community Manager and collaborate with teams across Customer Success, Technical Support, Marketing, Product Management, Technical Training, and other areas of the business. You will help coordinate Community initiatives, support platform enhancements, monitor customer engagement and feedback, assist with content governance, and contribute to projects designed to improve the overall customer experience. This is an excellent opportunity for an early-career professional who is interested in customer communities, digital customer experience, knowledge management, Salesforce, and project coordination, and who would like to develop their skills within a global technology organization.

Key Responsibilities

• Community Operations & Coordination

  Support the day-to-day administration and operation of Proofpoint’s customer Community.

  Assist with Community projects, enhancements, launches, and ongoing improvement initiatives.

  Coordinate tasks, timelines, actions, and dependencies across Community projects.

  Track project progress and follow up with stakeholders to help ensure agreed actions are completed.

  Help maintain project documentation, requirements, meeting notes, and other supporting materials.

  Creating custom reports and dashboards to provide business stakeholders with key insights into their overall contributions to the Community & Knowledge Base.

• Platform & Process Improvement

  Support enhancements to Salesforce Experience Cloud and Knowledge Management capabilities.

  Gather and document business requirements and user feedback for review with the Community Manager, Salesforce administrators, and developers.

  Help identify customer pain points, usability issues, content gaps, and opportunities to improve the Community experience.

  Participate in User Acceptance Testing (UAT) for new features and enhancements.

  Support change management activities and communications associated with Community updates.

• Community Engagement

  Help deliver initiatives designed to increase customer participation and engagement within the Community.

  Coordinate Community events, campaigns, announcements, discussions, and other engagement activities.

  Monitor and moderate Community activity and identify recurring questions, feedback, or opportunities for improvement.

  Help promote Community features and resources to customers and internal teams.

  Support initiatives that encourage customers and internal subject matter experts to contribute to the Community.

• Knowledge & Content Governance

  Support the implementation of established Knowledge Management and content governance processes.

  Assist with initiatives to improve the quality, consistency, searchability, and discoverability of Knowledge content.

  Support initiatives that encourage customers and internal subject matter experts to contribute to the Community.

Skills required:

• 1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
• Strong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable.
• Demonstrated ownership, organisation, and attention to detail.
• Comfortable working with technology and learning new systems.
• Technical aptitude preferred.
• Strong written English skills required due to knowledge base and content-related work.
• Experience with Salesforce, CRM platforms, reporting tools, customer portals, or AI-enabled environments is advantageous but not mandatory.
• Cybersecurity industry knowledge is a nice-to-have but not required.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives.

If you need accommodation during the application or interview process, please reach out to [e-mail].

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you’re growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.